The Rox Online Jewellery Order Process

First of all, you need to select the diamond ring or the piece of jewellery you want. At ROX we have a comprehensive catalogue of diamond earrings, ladies and gents watches, and of course rings of all kinds for all occasions. On this site we host articles with all the information you need to make that choice. You can find our helpful jewellery buying guides under ‘Customer Service’ at the bottom of the home page.

18ct white gold diamond shoulder ring 0.33ctTo buy a diamond ring you’ll need to select a size. Of course, diamond engagement rings are usually a surprise so you might have to be a bit sneaky to find that out. If you can’t manufacture the right moment to ask without attracting suspicion, a good trick is to ask your intended’s mum. She will probably know, or might be able to help you get the information you need. However, don’t worry too much. You can always have the ring resized. At ROX we offer a single free resize with any online purchase.

You can put a deposit down or pay in a single lump sum, and then we’ll arrange delivery. Of course, we need to send diamonds by a trackable and guaranteed delivery service, so we use either Royal Mail Special Delivery or DX Secure Mail. For all orders over £50 in value, postage is completely free to you.

If the jewellery you receive isn’t what you expected for any reason, we will happily offer a full refund or an exchange on it if returned within 14 days of receipt.

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