CARING FOR YOUR JEWELLERY
Visit a jeweller at least once a year to have your jewellery cleaned and checked. Don't wear your jewellery while doing heavy or rough work and avoid contact with gritty substances. Even though a diamond is durable, it can be chipped by a hard blow.
Remove your jewellery when applying everyday lotions such as sunscreen and perfume. These can clog up your diamond and even penetrate some porous coloured gemstones. Don't let your jewellery come in contact with chlorine bleach or harsh chemicals when you are doing household chores.
Store each item of jewellery separately to avoid scratches. Keep chains fastened and lay them flat so that they don't get tangled up.
Make sure that your jewellery is insured. Most insurance companies can include your jewellery under your home insurance, but you can always opt to have it insured separately.
CLEANING YOUR JEWELLERY
Clean your jewellery periodically. Gently rub platinum, gold and silver jewellery with a soft, clean cloth to maximise the shine. Diamond jewellery can be brought to life by careful cleaning with a soft brush and jewellery cleaning solution. Always rinse and dry them thoroughly after cleaning. Don't use abrasive cleaners on your jewellery.
Over time, platinum develops a natural patina that many people prefer over the "as new" appearance. When this happens, you can have your jewellery refurbished to look like new again. ROX offers this service for a small charge.
Pure gold is naturally yellow. It can be given a white appearance by mixing it with other base metals. All white gold jewellery is enhanced by rhodium plating to give a highly reflective appearance. General wear, polishing or buffing will eventually result in the rhodium plating being removed. This is normal for white gold. To maintain the highly reflective rhodium finish of white gold jewellery, we advise that you have it periodically refurbished to look like new again. Rox offers this service for a small charge.
Silver will tarnish over time. Regular cleaning and polishing will restore the original look of silver. Gentle rubbing with a non abrasive silver polishing cloth or a similar specialist silver wading, will restore the original brilliance of that surface. Silver is a soft precious metal so re-adjusting of clasps and fittings may be required. You should treat catches, links and stems on earrings with particular care.
If you’re buying something beautiful, make sure you take care of it. Forever Precious allows you to insure any item of jewellery against being lost, stolen or accidentally damaged. It means we’ll repair or replace you’re item as quickly as possible, with the minimum of fuss. All you need to do is contact the store that issued the cover to make a claim.
Arranging cover is simple and straightforward. With just one payment, you decide how long cover lasts- for one, three or five years. Forever Precious offers immediate cover for your new purchase so you’re protected from the moment you leave the store. Nothing more to pay and no penalties for claiming. Just complete peace of mind – inside the home and out, anywhere in the world.
If your item has been accidentally damaged then you should contact the store that issued your certificate. They will check your details with Affinity Brokers and advise you of the next steps.
If your item has been lost or stolen, then you should report this to the Police within 24 hours and obtain a lost property/crime reference number. You should then contact the store that issued your certificate. They will check your details with Affinity Brokers and advise you of the nest steps.
- Deliberate damage or neglect of the insured item.
- Loss arising from wear and tear, gradual deterioration of performance or when the item breaks down.
- Theft from an unattended vehicle unless the item has been concealed in a locked compartment.
- Costs arising from non authorized repairs.
- The first 14 days of your policy, where you have taken out cover more than 14 days after purchasing you’re your insured item.
- Postage and packaging where you need to send your item for repair.
- A full list of the exclusions is contained with the Forever Precious Terms and Conditions which are available on request.
If you are buying jewellery or a watch today, please ask your sales consultant to arrange Forever Precious Insurance Cover for you. If you would prefer to give the matter some thought and/or have other jewellery that you might wish to insure then you can arrange cover at any time by calling Affinity Brokers on 0345 643 1387.
Our aim is to provide you with the best possible service at all times. However if you are unhappy with any aspect of your insurance cover then in the first instance you should contact Affinity Brokers.
You must be aged 18 or over and a UK resident to take out Forever Precious Insurance Cover.
You have the right to cancel your insurance within 30 days of buying it and will receive a full refund of any premiums paid provided you have not made a claim.
Forever Precious is underwritten by Lloyds of London Underwriters namely Syndicate 1209 XL London Market LTD, one of the largest general insurance companies.
If your item is insured for an amount over £5,000 you must take it to a jeweller for an inspection at least every two years, and obtain proof of the inspection, in order to make a successful claim.
Please keep your purchase receipt (or ‘valuation certificate’ if your policy stated more than 12 months after you purchased your insured item) in a safe place as you will be asked to produce it if you need to make a claim.
We reserve the right to refuse any application for cover through Forever Precious.
You should endeavour at all times to take good care of your insured item of jewellery and follow the manufacturer’s instructions where applicable.
Click here for the full Terms and Conditions of Forever Precious.