Shopping Bag 0

Your Bag

Your shopping bag is empty.

Search Menu

Caring For Your Jewellery

Visit a jeweller at least once a year to have your jewellery cleaned and checked. Don't wear your jewellery while doing heavy or rough work and avoid contact with gritty substances. Even though a diamond is durable, it can be chipped by a hard blow.

Remove your jewellery when applying everyday lotions such as sunscreen and perfume. These can clog up your diamond and even penetrate some porous coloured gemstones. Don't let your jewellery come in contact with chlorine bleach or harsh chemicals when you are doing household chores.

Store each item of jewellery separately to avoid scratches. Keep chains fastened and lay them flat so that they don't get tangled up.

Make sure that your jewellery is insured. Most insurance companies can include your jewellery under your home insurance, but you can always opt to have it insured separately.

Cleaning your jewellery

Clean your jewellery periodically. Gently rub platinum, gold and silver jewellery with a soft, clean cloth to maximise the shine. Diamond jewellery can be brought to life by careful cleaning with a soft brush and jewellery cleaning solution. Always rinse and dry them thoroughly after cleaning. Don't use abrasive cleaners on your jewellery.


Over time, platinum develops a natural patina that many people prefer over the "as new" appearance. When this happens, you can have your jewellery refurbished to look like new again. Rox offers this service for a small charge.

White gold

Pure gold is naturally yellow. It can be given a white appearance by mixing it with other base metals. All white gold jewellery is enhanced by rhodium plating to give a highly reflective appearance. General wear, polishing or buffing will eventually result in the rhodium plating being removed. This is normal for white gold. To maintain the highly reflective rhodium finish of white gold jewellery, we advise that you have it periodically refurbished to look like new again. Rox offers this service for a small charge.


Silver will tarnish over time. Regular cleaning and polishing will restore the original look of silver. Gentle rubbing with a non abrasive silver polishing cloth or a similar specialist silver wading, will restore the original brilliance of that surface. Silver is a soft precious metal so re-adjusting of clasps and fittings may be required. You should treat catches, links and stems on earrings with particular care.

Jewellery Insurance

If you’re buying something beautiful, make sure you take care of it. Forever Precious allows you to insure any item of jewellery against being lost, stolen or accidentally damaged. It means we’ll repair or replace you’re item as quickly as possible, with the minimum of fuss. All you need to do is contact the store that issued the cover to make a claim.

Arranging cover is simple and straightforward. With just one payment, you decide how long cover lasts- for one, three or five years. Forever Precious offers immediate cover for your new purchase so you’re protected from the moment you leave the store. Nothing more to pay and no penalties for claiming. Just complete peace of mind – inside the home and out, anywhere in the world.


What does Forever Precious not cover?

How do I apply for Forever Precious Insurance Cover?

Making a Complaint

Other Useful Information