Registering with us will help to speed up your order process and it will also allow you to keep track of your order online every step of the way.
No, ROX will never pass any of your details onto any other companies without your expressed permission.
Don’t worry, if you forget your password, we can easily e-mail you with a reminder. Simply click My Account or Log In and enter your e-mail address in the Forgotten Password box.
A Wish List allows you to store a record of the products that you have seen on our website which you like but are not ready to purchase yet. You can also e-mail the product details to a friend. This function allows you to easily locate the product at a later date.
Placing an order is simple. Just follow these easy steps;
- Once you have selected the product that you wish to purchase simply click on the 'ADD TO CART' button below the product description.
- If you wish to purchase another item click on the 'Go back and Continue Shopping' icon at the bottom left of the page and repeat step 1.
- Once you have added all the products you wish to purchase to your shopping basket, you should review your cart and checkout.
- If you wish to remove a product click on the cross under the remove item heading. At this stage you can also add a gift message/gift wrapping or opt to collect in store.
- If you are happy with your order, have a quick read over our terms and conditions, tick the box to confirm that you have accepted them and the click on the 'Proceed to Payment' button.
- You will are then directed to the login page, do not worry if you are new to the site as you can register at this stage as well.
A Verified by Visa or MasterCard Secure Code verification screen appears when I am trying to place
my order, what does this mean?
Visa and MasterCard have introduced new security checks for the protection of credit and debit cards online. As a result you may be asked for your Verified by Visa or MasterCard SecureCode password when completing your purchase. To find out more about these services:
Click here to visit the Verified by Visa website
If your card is not enrolled in this scheme, you will have the option to register securely when making a purchase on our site.
In order to register your card, you will need to confirm your identity by answering security questions which should be known by your card issuer.
You are not required to enter these details until after you have entered your payment details. Remember your Verified by Visa or MasterCard SecureCode password is not your www.rox.co.uk password and ROX does not have access to your Verified by Visa or MasterCard SecureCode password.
You should contact the card issuer who issued your card. Your card issuer contact details are normally found on the back of your credit/debit card.
Our products are extremely popular and can sell out quickly. If an item has disappeared off of the website it is likely that it has sold out. However, we regularly receive items back into stock so it is likely that it will be replenished at some point, so keep checking our website. Alternatively, email us at email@example.com and we'll do out best to find the item.
If you've been sent a Promo code, you can use it to receive a discount on your next purchase.
All you have to do is enter your Promo code at the checkout stage, click Redeem and your discount will be applied. Please enter the Promo Code carefully as the code is case sensitive.
If you've been sent a Voucher code and Password you can use it to receive a discount on your next purchase.
All you have to do is enter your Voucher code and Password at the checkout stage, click Redeem and your discount will be applied. Please enter the Voucher code and Password carefully as the codes are case sensitive.
Voucher and Promo codes cannot be used in conjunction with any other offers, including items on sale. If one of your items in your cart is on sale, then the discount will not be applied to any of the items.
Voucher codes can also only be used once, so if it is not working please check that you haven't used it before.
In the event of an incorrect price, we will notify you by email or phone. If the corrected price is lower than the price paid, we will of course refund the difference.
Unfortunately we can’t take deposits for items over the internet. However, we offer this service in-store. A deposit can be put down and the remaining balance can be paid up within 3 months. We also offer Interest Free Credit in-store and online, where you can leave a deposit and pay the balance over a period of time by direct debit. Interest Free Credit is subject to status, terms & conditions.
Yes, you can now apply for interest free credit online and spread payments over 6, 12, 24 and 36 months by direct debit depending on the loan amount. When you check out, you’ll see the finance options available to you. Simply click Pay by Finance option you like and complete the online questionnaire. Approval normal takes around 20 minutes and requires proof of ID and address. Once approved, you can print the credit application immediately and post it to us. We’ll ship your order once the completed paperwork is received and approved. Interest Free Credit is subject to status, terms and conditions, so please read the on-screen instructions carefully. Finance arranged by ROX (UK) LTD.
Yes, we can accept payment via bank transfer. Please use the following details:
Name: ROX Branch
Sort Code: 40-22-47
Account Number: 61617966
Yes, we now accept Capital Bonds in store. Click here to view a full list of Terms and Conditions. We are unable to accept Capital Bonds online.
If you are having difficulties with your internet connection or accessing any part of our site you can call us Monday to Friday between 9:00am and 5:00pm and we can complete the online process for you. Just call us on 0800 0124 363 and we will be happy to help.
VAT will be automatically deducted from your shopping bag at checkout for orders made to be shipped outside of the European Union. Simply select your billing/shipping location and the tax will be deducted automatically. In the UK, the standard VAT rate is 20%, which equates to 16.67% of the sale price.
It is a loan that can be applied for on the purchase of an item. The finance is interest free, which means that you will pay no interest on the amount borrowed.
It allows you to spread the cost of the payment of the goods over a period of time. This means that you can pay a set amount over a number of months, instead of paying the lump sum up front.
Interest Free Credit can only be applied for on products with a value above £250. Interest Free Credit is not available for items on sale, however, we can offer Classic Credit at 15.9% APR for items on Sale.
We can offer Interest Free Credit (0% typical APR) so you can spread payments over 6, 12, 24, 36 months. You pay a deposit and settle the balance over an agreed period by direct debit.
If you are aged over 18, you can apply for interest free credit. To be accepted for finance, you have to meet V12 Retail Finance criteria.
ROX (UK) LTD is a company registered in Scotland SC216217. Registered office: 42-45 Argyll Arcade, Glasgow G2 8BG. ROX (UK) LTD acts as a credit broker and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance Ltd. The Consumer credit service is provided by Secure Trust Bank PLC trading as V12 Retail Finance. ROX (UK) LTD is authorised and regulated by Financial Conduct Authority. Our registration number is 537008. Credit provided subject to age and status. For more information please visit www.v12personalfinance.com.
Once you have chosen the goods to purchase, you will be presented with your preferred payment option. You can either choose to pay by credit or debit card, or you can select the finance option. Chose your period and deposit amount and then click Place Order. You will be taken to the V12 Retail Finance application form in order to complete your application.
Approval takes around 20-30 seconds online. Once approved, V12 Retail Finance is bound by the Consumer Credit Law. If you are declined, you can print off a decline letter which will provide you with the address of the credit reference agency we used on your application, if you write to them they will provide you with a copy of your credit file.
Once you have completed the application, you will be informed of your first payment due date. This will be on the delivery of your goods.
If you have a question about finance, you can can call us on 0800 0124 363 (9am to 5pm - Monday to Friday). Alternatively, you can email us at firstname.lastname@example.org
ROX Diamonds, ROX Silver and all branded watches are wrapped in luxurious cream paper with a hand-tied black ribbon.
Links of London, Thomas Sabo and Pandora have specific manufacturers packaging requirements so for this reason we are unable to gift wrap these brands. Instead these branded goods come in their official branded packaging.
All orders are shipped via a secured service, this means that your order is insured during transit.
|Orders under £100||Orders over £100||All Orders|
24 Signed For
Next day delivery
Guaranteed next day delivery before 1 pm
3-5 working days
Stock permitting, orders are generally dispatched within 2-3 working days. Once your order has been shipped we'll send you a confirmation e-mail which means you should receive your order by 1pm the next day. Please allow up to 5 days for international orders to arrive from date of dispatch. If a delivery window if offered by the courier, on the day of delivery the courier will send you a message by text or email to advise what time they will be in your area.
If you log into My Account and click the Order tab, you can see the status of your order. If there is a delay to you order, we'll email you.
Paid - Unfulfilled: Your order has been successfully received and we have received payment. We are currently processing your order before it is posted. You should have received an email after placing your order confirming that your order has been received.
Paid - Unfulfilled - Checked: We have checked your order and it has passed our security checks.
Paid - Unfulfilled - Awaiting Stock: We are awaiting stock for your order and it will be dispatched shortly. You will receive an email if your order is going to be delayed.
Paid - Unfulfilled - Picked: We have picked your order and it will be dispatched shortly. You will receive an email when your order is posted.
Paid - Fulfilled: Your order has been posted via DX Secure Mail Services. Your DX shipping reference should be shown. You should have received an email confirming that your order has been posted. You can check the status of your delivery at DX Secure Mail Services - you will need to enter the shipping reference and postcode on the DX Site.
Paid - Cancelled: Your order has been cancelled. You should have received an email confirming that your order has been cancelled. You will shortly receive an email to confirm your refund.
The confirmation e-mail we send you includes the courier tracking reference which you can use to track your parcel on the couriers website, this information is also available in your customer account.
All orders dispatched by ROX are sent via Royal Mail and Fed Ex. All orders require a signature upon delivery. In the unlikely event that your order goes missing once it has left ROX, the following procedures apply.
Due to postal carrier regulations, orders are not declared as ‘lost in post’ until a specific number of days elapses because there is a chance that your order may still be delivered late. Before a claim can be raised for an order 'lost in post', the follow time periods must have passed without delivery of your order:
Days until item is declared 'Lost in Post'
|UK standard delivery via Recorded Delivery:||15 working days|
|UK express delivery via Special Delivery:||10 working days from last status update|
|Items sent to Europe / International:||20 working days|
Once the numbers of days have elapsed, we will re-issue your order or cancel your order and refund any monies paid depending on your preference.
If your order has been signed for but you have not received it, please check with your neighbours who may have taken receipt of the parcel on your behalf. You can check the signature on the Royal Mail website at www.royalmail.com/track-your-item.
If you are still unable to locate the parcel, then please let us know immediately so we can make a compliant to Royal Mail. The time taken for to resolve a complaint with Royal Mail can vary depending on the actions required.
In the first instance, Royal Mail will make an enquiry with the Delivery Officer, which in most cases are concluded within 48 hours.
If the enquiry cannot be resolved within 48 hours, we will need to submit a claim form to Royal Mail. This is more common in instances where receipt is denied (i.e. there is a signature for the parcel but you do not recognise this). In this case, Royal Mail will undertake a mail fraud investigation and you may be contacted by the Police. Please more that claims can take up to 30 days to be resolved.
Once the claim has been resolved, we can then re-issue your order or cancel your order and refund any monies paid depending on your preferences.
We will of course do our best to resolve any delivery issues as quickly as possible, but we are restricted by the above procedures and policies.
Orders under £150 can be shipped to a different address from your billing address? When you are directed to the billing address page, you should ensure that the address is the same as where your card is registered to. Once you have confirmed this you will be directed to a page where you can amend the address to where you wish the items to be delivered to. Orders over £150 must be shipped to the same address as the billing address. This policy helps us combat fraud.
Yes, you can pay for the item online and choose to Collect In-store at the checkout stage. This service is offered by all of our stores. When you opt to Collect In-Store, we'll send you a confirmation email to say that your order is ready to collect.
We will be more than happy to offer you an exchange or refund provided that your order is returned within 14-days in its original condition, unworn, with the original packaging.
Your order is delivered to you with a ROX security tag attached. The security tag must not be removed and it must be fully intact when you return any item to entitle you to an exchange.
Unfortunately, exchanges or refunds are not allowed if the Goods have been specially made to order or personalised to your requirements.
You can post your item to our Returns Centre using the Returns sticker provided with your order or use our free Drop Off Service available at any ROX store. If you have mislaid your original returns form one can be downloaded by going to our Return Guidelines page and clicking on the link.
You use our free Drop Off Service available at any ROX store. Exchanges can be processed immediately in-store, subject to stock availability. If you are looking to exchange your item, we recommend that you check stock availability at the store before you visit to avoid disappointment. For refunds, the store will send your item to the Returns Centre free-of-charge.
Once we have received your item, we'll send you an e-mail confirming receipt. We aim to process all returns within 48 hours of receipt subject to stock availability.
You will receive an email to confirm that your order has been exchanged and / or refund processed. Please note that any refunds due can take up to 5 to 10 working days to appear on your bank statement. Please note that refund times are dictated by your card issuer and are outside our control.
If you would like to exchange your order, we are happy to pay the postage for sending the exchange to you. However, you have to cover the costs of posting the original order back to us
If you did not create an account when you checked out, then you can request a returns authorisation number by clicking here. You have 14-days to return your order.
If you have any problems requesting a returns authorisation number, then download and print a Returns Form. Please complete the form and include it with your return before posting it to the address below. You can download and print a Returns Form by clicking here.
To find your ring size, you can download and print our Ring & Finger Sizer. Click here to download.
When you print out the Ring and Finger Sizer make sure that you print at 100%. Do not select the 'scale to fit page' or 'shrink to fit page' option. You should check that the print is the correct size by measuring the 4cm line printed at the bottom using a ruler.
The Ring and Finger Sizer should be used as a guide only. For the greatest accuracy, please pop into your local jewellers who should be happy to measure your finger for you.
Contact us if you can't find your ring size on our web site. It's likely that we’ll be able to special order the ring for you.
If your ring arrives and it doesn't fit, send it back to us with your preferred finger size and we'll re-size the ring for you. Our rings are sized using a laser technique to ensure a high quality finish.
Your first re-sizing is free of charge. Further re-sizings are subject to a small charge depending on how many sizes the ring is being altered.
The standard lengths of our chains are either 16 inches or 18 inches. We have now also introduced an adjustable length chain with fastenings at 16 and 18 inches.
However, if you require another length we can special order it for you. Just contact us at email@example.com and email us your requirements.
Yes, ROX is an Official stockist of every brand that is featured on www.rox.co.uk.
When you open an item on our web site, the Diamond Guide section describes the Cut, Colour, Clarity, Carat Weight, Polish, Symmetry and Proportions.
Each diamond is handpicked and graded by our in-house gemologist using the state of the art equipment to determine the colour, cut and clarity. The diamond is supplied with a Diamond Report from us that confirms the details shown in the diamond guide section.
To give you extra piece of mind, many of our diamonds are also supplied with an independent Diamond Report from the GIA, IGI, HRD or EGL - the world’s leading diamond grading laboratories. If your diamond is supplied with an independent Diamond Report, you can view the report by clicking on the View Report button under the picture.
If there are no details in the Diamond Guide section, then it should be no lower than H colour and I1 clarity. Email or call us and we'll take look at the diamond and give you an indication of its colour and clarity.
I've seen a two diamonds on your site with very similar specifications but one has a slightly
better colour. Why are they the same price?
We handpick our diamonds from parcels and occasionally we'll find a diamond with superior presence and beauty at a great price. On this occasion, even though the diamond with the slightly higher grading is more valuable that the other diamond, we have passed the saving onto you, the customer. They're both beautiful diamonds - the diamond with the higher grading is just better value.
Because our diamonds are sourced directly from the world's leading diamond cutting centres, we cut out the diamond dealers who act as middlemen to the cutting centres. We pass any savings that we make to our customers.
We also buy our diamonds before they are graded by the IGI. We buy the diamonds without a certificate, we grade the diamonds and then we send it to the IGI for certification. Pre-certified diamonds can carry a premium over loose stones without a certificate. That's why our diamonds are superior quality at the most competitive prices.
Our diamonds are sourced from various locations around the world including Canada, Africa, Australia and Russia.
We only trade with suppliers that provide us with written guarantees that their diamonds are conflict free.
Conflict diamonds are those sold in order to fund armed conflict and civil wars. Profits from the trade in conflict diamonds are used to buy arms.
All invoices for the sale of diamonds and jewellery containing diamonds to us include a written guarantee that states they are conflict free.
Help stop the trade in conflict diamonds. Ask for conflict-free.
ROX offers a high quality and comprehensive jewellery repairs service. Highly skilled, experienced goldsmiths undertake all our jewellery repairs. Please check in store for repair charges.
Visit ROX at least once a year to have your jewellery professionally cleaned and checked. Don’t wear your jewellery while doing heavy or rough work and avoid contact with gritty substances. Even though a diamond is durable, it can be chipped by a hard blow.
Remove your jewellery when applying everyday lotions such as sunscreen and perfume. Lotions create a film on your jewellery and can even penetrate some porous coloured gemstones. Don’t let your jewellery come in contact with chlorine bleach or harsh chemicals when you are doing household chores.
Store each item of jewellery separately to avoid scratches. Keep chains fastened and lay them flat so they don’t get tangled up.
Clean your jewellery periodically. Gently rub platinum, gold and silver jewellery with a jewellery Cloth to maximize the shine. Diamonds can be brought to life by careful cleaning with a soft brush or jewellery cleaner. Don’t use abrasive cleaners on your jewellery. We recommend using Forever Precious Jewellery Cloths and Jewellery Cleaner available at ROX. Always rinse and dry your jewellery thoroughly after cleaning.
Over time, platinum develops a natural patina that many people prefer over the “as new” appearance. When this happens, you can have your jewellery refurbished to Look like new again.
ROX offers this service for a small charge.
Pure gold is naturally yellow. It can be given a white appearance by mixing it with other base metals. All white gold jewellery is enhanced by rhodium plating to give a highly reflective appearance.
General wear, polishing or buffing will eventually result in the rhodium plating being removed. This is normal for white gold. To maintain the highly reflective rhodium finish of white gold jewellery, we advise that you have it periodically refurbished to look like new again.
ROX offers this service for a small charge.
Silver will tarnish over time. Regular cleaning and polishing will restore the original look of silver. Silver is a soft precious metal so re-adjusting of clasps and fittings may be required. You should treat catches, links and stems on earrings with particular care.
Your watch will require care and regular maintenance to ensure its accuracy and to protect its appearance. Each brand and model of watch has its own specific care guidelines and you should refer to the manufacturer’s instructions manual provided with your watch. Batteries should be changed by the manufacturer or approved service agent so that the seal can be checked and renewed if necessary. Remember to secure the winder/crown securely before swimming.
We provide a free valuation certificate for all purchases and we recommend your jewellery is re-valued every three years. If you have jewellery that hasn't been valued, then we strongly recommend you obtain a valuation as soon as possible. Our expert valuers carefully examine your jewellery and provide a written valuation. You receive a professional certificate, giving a detailed description of the items and a current value.
Lost, theft or damage of a personal item is always distressing. Insure your jewellery separately by taking out Forever Precious Jewellery Insurance to cover accidental loss theft or damage. Cover starts before you leave the store, making a claim is simple and there is no policy excess to pay. Ask your sales consultant to provide you with a quote when you purchase.
We are sorry to hear that you have experienced the trauma of a burglary. You’ll need to contact your insurance company immediately and they’ll ask you to get a jeweller to accurately assess the value of you claim. ROX offers free consultations to assess the value of your claim and we can prepare estimates for insurance replacement, including photographs, pre-loss valuations, damage reports and supporting documentation confirming details and prices of the items lost or damaged.
ROX is authorised by all of the leading insurers to supply replacement items direct to policy holders and we are authorised to accept LMG Gemcheck Vouchers. If your insurance company suggests an alternative jeweller that you are not happy to use or if they suggest a reduced cash settlement, we suggest you refer them to the Financial Ombudsman News, October 2001 here. The Financial Ombudsman ruled that policyholders should be allowed to choose where they purchase a replacement and they are entitled to a cash settlement if they cannot find an acceptable alternative. In such circumstances, the Financial Ombudsman regards it unreasonable for the insurer to make a deduction from the cash settlement to represent the discount it would have got if the policyholder had bought the replacement from one of the insurer’s nominated suppliers.
The great thing about the Sweetie bracelet is that you can add the charms yourself! There are five small split rings on each bracelet that charms can be put onto - just like you would keys on a keyring - meaning charms can be removed and changed as often as you like.
Unfortunately due to the material and the nature of the product the knot can loosen off during wear. This is not a manufacturing fault and the bracelet can be re-tied. Please bring your bracelet back into one of our stores and a member of team will happily re-tie the knot for you and provide you with instructions should this happen again. Alternatively, follow the instructions on the diagram below.
Once you have purchased your bracelet via itison, please click the product link from your itison confirmation email. This will take you straight to the product page on our website.
Please then select the ‘ADD TO BAG’ button. Your cart will appear. Click 'Proceed to Payment' and you will be asked to enter your personal details. Pick an option to either have your bracelet delivered to you, or to pick it up in store.
Select 'Pay Now'. The Payment screen appears. Click the 'Pay by Voucher' option on the right hand side. Insert your itison voucher code into the E-Voucher box and click 'Pay Now'. Your order confirmation should appear.
If you have purchased more than one voucher code from itison, you need to place two orders separately on our website. You can process your second order under the same details as the first, just enter your email address and password when requested.
If you see a watch at ROX you are interested in buying, you can trade in your old watch with us and use this as a deposit for a new watch. This can be done in three simple steps: Send us the details of your watch, we send you a quote and you send your watch to us and we issue you with a voucher to use as a deposit.
You can pay the remaining value of your new watch in cash, by card or by interest free credit.
ROX accepts international orders and can ship to the international destinations listed in the Country list on the Checkout page. If you are exporting/delivering goods to outside the EU, you do not have to pay VAT and your cart will refresh to show the price excluding VAT when you select the country on the next page. In the UK the current applicable VAT rate is 20% which equates to 16.67% of the sales price.
All prices on www.rox.co.uk are shown in GBP pounds sterling and include VAT, at the current applicable UK rate. If you are browsing or ordering goods from outside the UK, the website will automatically detect your location and set your country. The cost of the item purchased minus VAT will be displayed for items being exported/delivered outside the European Union. In the UK the current applicable VAT rate is 20% which equates to 16.67% of the sales price. If you are browsing in the UK and want to ship the goods to outside the UK, please set your country and currency. We accept payment by Credit/Debit Card, Pay by Amazon and Paypal. Pay by Finance is only available to UK residents for orders shipped in the UK.
When paying for items on www.rox.co.uk, payment will be debited from your card in the currency selected in the cart. If you want to manually change the currency, please select your preferred currency at the top the website. The cost of delivery will be displayed when an international delivery address is entered before the transaction is complete.
VAT will be deducted, at the applicable UK rate for items exported to countries outside the European Union. In the UK the current VAT rate is 20% which equates to 16.67% of the sales price.
All items are sold on a Delivery Duty Unpaid basis, so recipients outside of the EU may have to pay import duty or other taxes. ROX cannot be held liable for any import duties payable on any orders made on www.rox.co.uk. We recommend that all customers make themselves aware of any local charges before ordering.
ROX (UK) LTD will not be held liable should local customs officials decide to hold or confiscate items for any reason
I live outside of the EU but I am currently staying the UK. Can I shop Tax-Free online as well as in-store?
Yes, you can! As we are shipping to the UK, you will need to pay full price and then claim the tax back.
Simply email us at firstname.lastname@example.org when you place your order and we will send the tax-free paperwork for you to complete with your order. You can then claim the tax back when you leave the country at UK customs.
You can use the same credit card to apply for the refund and the refund will be paid within 10-14 days of lodging the application at UK customs so you won't be out of pocket.
Our Tax-Free Shopping service is operated by GB Tax Free, Weylands Court, Watermeadow, Chesham HP5 1LP, Tel: 01494 776020.
You should receive your Tax-Free within 10-14 days of of lodging the application at UK customs so you won't be out of pocket. Our Tax-Free Shopping service is operated by GB Tax Free, Weylands Court, Watermeadow, Chesham HP5 1LP, Tel: 01494 776020.