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Our Services

ROX offer one-to-one personal service from well trained, knowledgeable and professional sales consultants. We provide the full range of services that you expect from Scotland's leading diamond & watch specialist.

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Payment & Deposits

We accept all major debit and credit cards including Maestro, Visa Delta, Visa, Mastercard, American Express and Paypal. You can place a deposit in-store to secure your purchase and pay the balance on collection.

Interest Free Credit

We offer Interest Free Credit (0% typical APR) so you can spread payments over 6, 12, 24 or 36 months. This service is provided by Secure Trust Bank PLC trading as V12 Retail Finance Ltd. You pay a deposit and settle the balance over an agreed period by direct debit. Interest Free Credit is subject to status, terms and conditions.

Click here to find out more.

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ROX Solid Guarantee

To give you piece of mind after purchase, all ROX jewellery is provided with a 12-month guarantee against any flaw in craftsmanship. Our unique 3-year Extended Guarantee and 3-Year Annual Clean & Check further covers diamond engagement rings. Every watch purchased from ROX also comes with a 2-year manufacturer's warranty.

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Price Promise

We keep a close eye on our competitors to ensure we always offer great quality at fair prices. In the unlikely event that you find a cheaper price for the same jewellery or watch, we''ll match the price. Our Price Promise even applies up to 7 days after purchase.

Click here to see our Price Promise Terms & Conditions.

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Gift Wrapping

We are delighted to offer free gift-wrapping in our luxury ROX packaging. Simply ask your sales consultant to wrap your gift at the time of purchase.

Tax free shopping

As a foreign visitor to another country you are entitled to a VAT refund on the purchases you export from the country you are visiting. To be entitled to a refund within the European Union (EU) you have to reside outside the EU.

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Jewellery Insurance

If you're buying something beautiful, make sure you take care of it. Forever Precious allows you to insure any item of jewellery against being lost, stolen or accidentally damaged. It means we'll repair or replace you're item as quickly as possible, with the minimum of fuss. All you need to do is contact the store that issued the cover to make a claim.

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Loss or damage of a personal item is always distressing. But think how much worse it could be if you have no idea of the worth of the items you have lost and have no way of convincing your insurer of the value. Our expert valuers carefully examine your jewellery and provide a written valuation. You receive a professional certificate, giving a detailed description of the items and a current value. We also provide free valuation certificates on all purchases. Ask your sales consultant for a free valuation certificate when you make a purchase.

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Gift Vouchers

Buying jewellery for somebody else can be a particularly difficult task as we have such a wide collection to choose from. Our gift vouchers help to overcome this problem with vouchers available from £20 upwards (subject to availability).

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Corporate Gifts

A gift from ROX is the finest way to celebrate an achievement or special occasion. We can engrave most gifts with a company logo or personal message. We offer structured discount for corporate orders.

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Our Website

We're passionate about jewellery and we are proud to operate to the very highest standards of customer care and codes of practice for electronic commerce.

All jewellery featured on our web site is in stock and available for dispatch within 48 hours.

Please note that every care is taken to ensure that the description and specification are correct on our website. However, while the colour reproduction on our web site is a close representation, a very slight variation in the actual goods may occur.

Contact Us

We are always delighted to hear from you. Please do let us know if our service levels or goods do not exceed your expectations. We would also love to hear from you if you had a particularly good experience.

Click here to Contact Us

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