Don't wear your jewellery or watch while doing heavy or rough work and avoid contact with gritty substances. Don't store jewellery or watches together as they can scratch each other. Clean your jewellery or watch periodically.  Check your manufacturer's recommendations for your watch servicing guidelines. Read our handy guides for Caring for your Jewellery or Servicing your Watch. 

Stock permitting, orders are usually dispatched on the same day.

Free Next Day Delivery
Free Next Day delivery via DPD is available on all UK orders. Orders under £250 will arrive the next day after dispatch.  Orders over £250 are guaranteed for delivery before 1pm on the next day after dispatch.

Click & Collect
Due to COVID restrictions, Click & Collect is not currently available in Scotland. We can ship your order to ROX Leeds, ROX Liverpool or ROX Newcastle for collection. We'll send you a confirmation email to say that your order is ready to collect and you'll need to bring photographic ID with you.  You must book an appointment for your collection before visiting.  Please note that inter-store transfers can take 2-3 days to arrive in the shop.

14-day Money Back Guarantee
We're committed to selling high-quality jewellery and watches that we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. We will be more than happy to offer you an exchange or refund provided that your purchase is returned to us with 14-days in its original condition, unworn, with the original packaging and sales receipt. We are sorry but we cannot offer exchanges or refunds if your item has been specially made to order or personalised to your requirements.  Our 14-day Money Back Guarantee does not affect your statutory rights.