By using Our Web Site or by placing an order using Our Web Site or by shopping in one of our boutiques, you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions.
No person under the age of 18 years may purchase Goods or Services at www.rox.co.uk
"We" means ROX (UK) LTD.
"You" means any person using Our Web Site or placing an order for Goods and Services advertised on Our Web Site.
"Carrier" means any person or business contracted by us to carry our Goods and Services from us to you, whether all or part of the distance. Our designated carriers are Royal Mail.
"Our Web Site" means the entire computing hardware and software installation that is or supports www.rox.co.uk
"Goods and Services" means any of the diamonds, jewellery, watches and services We offer for sale on www.rox.co.uk
"Content" means information in any form published on Our Web Site by ROX (UK) LTD or any third party with our consent.
Our Contract with You
A contract between You and ROX (UK) LTD for the sale of Goods and Services will only exist once an order has been accepted, processed and dispatched. Unless we have notified you that we do not accept your order or that you have cancelled it.
Completing the transaction on Our Web Site will result in your order being processed, accepted and the charges displayed being taken. We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we aim to dispatch your order. We reserve the right to cancel the contract if the price has been displayed incorrectly.
Your credit/debit card will be charged for the value of the goods dispatched when you place your order.
This does not affect your statutory rights.
Title of Goods
Until payment in full has been received for the goods ordered, full legal and beneficial ownership of such goods shall be retained by ROX (UK) LTD. Notwithstanding that the risk in the same shall pass to you, the buyer, at the time of delivery.
Pricing & Availability
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen.
Stock permitting, all orders placed on the web are usually dispatched within 2 working days. During the busy Christmas period, we will advise you if there are likely to be any delays.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives. If we are not able to dispatch your item within 30 days of the date of the order, we shall notify you by e-mail to arrange another date for dispatch.
If it is not possible to dispatch your complete order for a number of items at the same time, then we will notify you with alternative dispatch arrangements.
What if my item goes missing after dispatch?
All orders dispatched by ROX are sent via Royal Mail and Fed Ex. All orders require a signature upon delivery. In the unlikely event that your order goes missing once it has left ROX, the following procedures apply.
Due to postal carrier regulations, orders are not declared as ‘lost in post’ until a specific number of days elapses because there is a chance that your order may still be delivered late. Before a claim can be raised for an order 'lost in post', the follow time periods must have passed without delivery of your order:
|Delivery Type||Days until item is declared 'Lost in Post'|
|UK standard delivery via Recorded Delivery:||15 working days|
|UK express delivery via Special Delivery:||10 working days from last status update|
|Items sent to Europe / International:||20 working days|
Once the numbers of days have elapsed, we will re-issue your order or cancel your order and refund any monies paid depending on your preference.
What if my order is showing as delivered but I have not received it?
If your order has been signed for but you have not received it, please check with your neighbours who may have taken receipt of the parcel on your behalf. You can check the signature on the Royal Mail website at www.royalmail.com/track-your-item.
If you are still unable to locate the parcel, then please let us know immediately so we can make a compliant to Royal Mail. The time taken for to resolve a complaint with Royal Mail can vary depending on the actions required.
In the first instance, Royal Mail will make an enquiry with the Delivery Officer, which in most cases are concluded within 48 hours.
If the enquiry cannot be resolved within 48 hours, we will need to submit a claim form to Royal Mail. This is more common in instances where receipt is denied (i.e. there is a signature for the parcel but you do not recognise this). In this case, Royal Mail will undertake a mail fraud investigation and you may be contacted by the Police. Please more that claims can take up to 30 days to be resolved.
Once the claim has been resolved, we can then re-issue your order or cancel your order and refund any monies paid depending on your preferences.
Your Right To Cancel
You may normally cancel your order placed on Our Web Site (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
By law, customers in the European Union have the right to withdraw from the purchase of an item using Our Web Site within 14 working days of the day after the date the item is delivered. This applies to all of our Goods and Services except for those specially made to order, personalised or altered to fit.
To cancel your purchase within the 14 working day cooling-off period, please follow the Returns Instructions that comes with your order, package the relevant item(s) securely and return it to us using the return label so that we receive it within 14 working days of the day after the date that the item was delivered to you.
After we have received the Goods, we will credit your payment method with the full purchase price of the goods returned and any delivery charges applied no later than 30 days from the date of receipt.
Please note that you will be responsible for the costs of returning cancelled items to us.
Instore Deposits & Cancellations
All goods placed on deposit must be paid within 90 days from the date of purchase. After this period the deposit will be forfeited and the goods returned to stock. All deposits are non-refundable.
For jewellery and watches ordered using Our Web Site, we will be more than happy to offer you an exchange or refund provided that your purchase arrives back to us within 14 days of the date you received the item, in its original condition, unworn, with the original packaging and sales receipt.
For jewellery and watches purchased in-store, we will be more than happy to offer you an exchange or credit note provided that your purchase is returned to us within 14-days of the date your purchased the item, in its original condition, unworn, with the original packaging and sales receipt.
Exchanges or refunds are not allowed if the Goods have been specially made to order or personalised. Refunds are not allowed if Goods are returned damaged due to neglect, misuse or general wear and tear.
Our returns policy does not affect your statutory rights.
You can return your order or purchase to any of our boutiques or you can send it to our Returns Processing Centre. To send it back to our Returns Processing Centre, please follow the Returns Instructions that comes with your order, package the relevant item(s) securely and return it to us using the return label so that we receive it within 14 working days of the day after the date that the item was delivered to you. For your protection, we recommend that you post your return by Royal Mail Special Delivery. When returning items you are strongly recommended to obtain proof of posting and keep it safe. We cannot accept responsibility for parcels lost in transit.
All Goods must be returned in their original condition in which you received them, securely packed with the wear tag in tact.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or faulty. We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.
We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Credit notes are valid for six months from the date of issue. Credit notes are non-transferable and cannot be exchanged for cash. Lost or stolen credit notes will not be replaced.
Repairs & Servicing
You will be given a receipt for any item left or entrusted to ROX (UK) LTD for a repair or service describing its general external condition as observed at the time of delivery. The receipt must be presented when the repair is collected.
If it is possible to determine the price of the repair when the item is delivered, you shall approve the repair by signing the receipt. By signing the receipt the Customer shall be deemed to have accepted the price.
If it is not possible to determine the price of the repair when the item is delivered, we will send the item to our Approved Service Centre for an Estimate. The Estimate shall indicate the scope of the repair or service, its price and the estimated time required to carry out the work. The Estimate remains valid for 3 (three) months from the date it is issued.
The Estimate together with these Terms and Conditions contain the whole agreement between ROX (UK) LTD and you in respect of the provision of our repairs and servicing and supersedes and replaces any prior written or oral agreements, representations or understandings.
Once you have accepted the Estimate, ROX (UK) LTD agrees to carry out the repairs and servicing with a reasonably appropriate level of skill and care. Once ROX (UK) LTD has initiated the repair or service, you cannot withdraw its consent.
If, despite commercially reasonable efforts, ROX (UK) LTD cannot complete the repair or service due to a force majeure event, the completion of the repair or service will be postponed depending on the nature and scale of the event, subject to the agreement. Force majeure shall mean and include, without limitation, natural phenomena, conflicts, strikes, attacks, unforeseen official restrictions and any other events beyond the control of ROX (UK) LTD.
If, while performing the repair or service, we discover that unforeseen additional operations that are not included in the Estimate have to be carried out, ROX (UK) LTD will, as soon as reasonably practicable, send you an additional or updated Estimate for approval including specifically the new operations to be carried out on the watch.
If the examination which is carried out when the Estimate is drawn up reveals that all or some of the parts of the watch are counterfeit parts (counterfeits or hybrid pieces), no repair or service will be performed on the item in question. ROX (UK) LTD will document the visual and technical aspects which indicate that it is counterfeit. ROX (UK) LTD may investigate further the counterfeit with the aim of gathering information on the origin of the item.
If an item is received which has previously been reported as stolen, ROX (UK) LTD reserves the right to inform the former owner and/or the relevant authorities who alone would have the authority to determine legal ownership of the item in question, unless a mutual agreement is reached between the former owner and the current owner, and to keep the item in custody until ownership is determined.
For vintage watches or jewellery, difficulties encountered during repair or service, due to the actual condition and/or age of the item, may lead to the Estimate being revised, or work may have to be discontinued if the scheduled Service cannot be completed due to the age of the item. In this case, the item will be returned to you, without charge and insofar as possible in the same condition as when the watch was delivered to us and ROX (UK) LTD shall have no further liability to You.
We will inform you once the repair or service has been completed. The receipt must be presented when the repair is collected.
Any item entrusted to ROX (UK) LTD for repair or service is accepted only on condition that if they are not collected within six months, ROX (UK) LTD reserves the right to deal with the uncollected goods in accordance with the provision of the Torts Interference with Goods Acts 1977.
Claims for loss/ damage for goods entrusted to ROX (UK) LTD for repair will cover commercial costs only. Sentimental value will not be taken into consideration.
Payment and Taxes
You must pay the full price of your order before we will send any part of it. We accept online payment in a secure environment by credit or debit card, PayPal and Amazon Payment. We currently accept Visa, Visa Debit, Visa Electron, Maestro, Mastercard and American Express. All transactions are shown in pounds sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling and where appropriate are inclusive of VAT at the current rate.
Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency, other than pounds Sterling, will be borne by you.
In the case of refunds, we will credit your credit or debit card as soon as possible but in any event no later than 30 days from the date of receipt.
Our Guarantee to You
We endeavour to display all items in our current range on Our Web Site. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will notify you as soon as possible.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. While the colour reproduction of the products shown on Our Web Site is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. ROX (UK) LTD reserves the right to change specifications, product descriptions, product quality and pricing at any time without notice.
Using our Site
You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of Our Web Site.
Unless otherwise indicated, Our Web Site and its contents are the property of us and/or our contributors and are protected pursuant to copyright and trademark laws.
You are authorised to download one copy of the material on this website on one computer for your personal, non commercial use only but you may not in so doing remove or amend any trademark, copyright or other proprietary notice. Subject to the foregoing you may not modify, copy, distribute, republish or upload any of the material on this website without our prior consent in writing. No intellectual property or other rights shall be transferred to you.
You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
Disclaimer & Limitations of liability
ROX (UK) LTD does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither ROX (UK) LTD nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of ROX (UK) LTD or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), loss caused by a virus, loss of data, loss of use costs, expenses or other claims for compensation whatsoever even if we have been advised of the possibility of such damages or losses which arise out of or in connection with the use of this website, any website with which it is linked, the supply of the products or their use or resale by you. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.
While ROX (UK) LTD uses reasonable endeavours to ensure that the Content on Our Web Site is accurate and up to date, it does not give any warranty as to its accuracy or completeness. ROX (UK) LTD will not be responsible for any errors or omissions or for the results arising from the use of such information. You are advised that Content may include technical inaccuracies or typographical errors.
While ROX (UK) LTD takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of our Web Site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
If at any time, Our Web Site contains links to other Internet web sites, we have neither power nor control over any such web site. You acknowledge and agree that ROX (UK) LTD shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site. Links are not endorsements by us of any products or services supplied via or referred to in such sites and no information on such sites has been expressly or impliedly endorsed or approved by us.
The entire liability of ROX (UK) LTD under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the Goods and Services, except as expressly provided in these conditions.
ROX (UK) LTD will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
ROX (UK) LTD may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of ROX (UK) LTD.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Content and Intellectual Property Rights
Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of ROX (UK) LTD and / or the other Content provider.
You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
This site contains several trademarks and service marks that are owned by Audemars Piguet Holding SA and/or its affiliates and are used here under a valid license agreement. You are not authorised to copy, modify or reproduce them without their respective owner’s permission
Competitions & Prize Draws
Please read these Terms & Conditions carefully. By entering one of our competitions or prize draws, we will assume you have read and agree to these Terms & Conditions.
- The promoter of this competition is ROX (UK) Ltd, 42/43 Argyll Arcade, Glasgow, G2 8BG. Company number SC216217.
- To be entered into the prize draw, entrants must follow the competition instructions and entry requirements.
- By entering into the competition, entrants agree to be subscribed to the ROX (UK) Ltd mailing list. Entrants can opt out of this mailing list at any time.
- ROX (UK) Ltd will accept entries for this competition from the date advertised and will not accept entries sooner than this time. ROX (UK) Ltd will close the competition on the date advertised. The prize draw will take place on or after this date. No responsibility can be accepted for entries that are lost or delayed.
- Entrants must be aged 18 or over.
- No purchase is necessary.
- Entrants must enter the competition in their own name; you may not enter on behalf of another individual. Should you use a false name or email, or use an online user profile that is not linked to a real individual, or has been set up for the purpose of competition entry, you will be disqualified.
- Any person that is: (a) an employee of ROX (UK) Ltd, (b) employed by any agency associated with ROX (UK) Ltd or (b) an immediate family member of such employees is not eligible to enter the competition.
- One winner will be selected at random using Random.org on or after the closing date of the competition.
- The winner will be contacted via email within 48 hours of the competition closing. Winners who fail to reply to ROX (UK) Ltd within 5 working days of notification will forfeit their prize and another winner will be drawn.
- After the winner has replied to ROX confirming their email address, the prize will be sent to them via email or post, depending on whether they have won an E-Voucher, Giftcard or prize.
- No cash alternative can be offered for the prize. Prizes are non-exchangeable or non-transferable.
- The winner agrees to the use of his or her name for any post-winning publicity.
- ROX (UK) Ltd will always use your data responsibly and only collect, store and process your data in accordance with the Data Protection Act 1998, and the Privacy & Electronic Communications (EC Directive) Regulations 2011.
- By opting in to receive marketing communications from us, you consent to receive communications by email. We will store your details securely, and will only use them for our own purposes. You provide permission to receive communications from ROX (UK) Ltd about our products and services, exclusive customer offers, events and promotions. If you wish to have your details removed from our database at any time, please email us at firstname.lastname@example.org or call our Customer Care team on 0800 0124 363.
- ROX (UK) Ltd reserves the right to withdraw this offer at any time, or to amend these terms and conditions without prior notice, for whatever reason, and without liability for doing so.
- It is a condition of entry that all terms and conditions are accepted as final, and that the entrant agrees to abide by these rules.
These Terms and Conditions and your use of our Web Site shall be governed by and construed in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish court.
If you’re not completely happy with our service, we’d like to hear about it - that way, we can do something to put it right. We try to do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. When that happens, we always encourage you to tell us about your complaint, so that we can correct the matter. Our Complaints Procedure is available to view at our web site here. The Financial Ombudsman Service covers our activity as a Credit Broker.
Our Contact Details
If you need to contact us for any reason, you can write to us at:
ROX (UK) LTD
42-45 Argyll Arcade
Registered in Scotland. Registration Number SC 216217.
Registered Office: 42-45 Argyll Arcade, Glasgow, G2 8BG