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International Guarantee & Service Plan

Every ROX diamond engagement is provided with an International Guarantee and Service Plan.

The International Guarantee covers the ring against any manufacturing defects for a period of 3-years from the date of purchase. For the guarantee to remain valid, your ring must be checked and serviced by ROX at least once a year.

As part of the Service Plan, we’ll professionally refurbish your ring, once a year for the next 3-years so it’s restored to a perfect condition, just how it looked when you first saw it.  Simply pop into any of our boutiques to organise a service or book an appointment to visit us.  We’ll keep a record of the Service Plan on file.

Please note that the International Guarantee does not cover loss or damage resulting from accidents, mis-handling, abusive use (i.e. knocks, crushing, etc), unauthorised alterations or repairs, stones loosened by impact, rhodium wear, tarnishing and general wear and tear. 

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The Little Black Box

Every ROX diamond engagement is presented in our iconic little black box with a grey packer, hand-tied with ROX silk ribbon. For a discreet proposal, we can provide you with a velvet pouch to hide the ring in your pocket.

 

 

 

 

Lifetime Clean & Check

Taking proper care of your new diamond ring will keep it sparkling. Read our tips for taking care of your diamond. Pop into any boutique for a complimentary steam clean to brighten your diamonds whilst you wait.  We’ll check over your ring at the same time to make sure the diamonds are secure in the setting. 

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Peace of Mind

Every ROX diamond engagement ring is supplied with a Certificate of Authenticity, Diamond Report and Valuation for Insurance Purposes. We recommend that your Valuation for Insurance is updated every three years. We’ll update your valuation free-of-charge. Just let us know and we’ll organise that for you.

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Forever Precious Insurance Cover

If you’re buying something beautiful, make sure you take care of it. Forever Precious Insurance Cover allows you to insure your ring against being lost, stolen or accidentally damaged. It means we’ll repair or replace your item as quickly as possible, with the minimum of fuss. All you need to do is contact the boutique that issued the cover to make a claim.

Arranging cover is simple and straightforward. With just one payment, you decide how long cover lasts – for one or three years. Forever Precious offers immediate cover for your new purchase so you’re protected from the moment you leave the store. Nothing more to pay and no penalties for claiming. Just complete peace of mind – inside the home and out, anywhere in the world.

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Helping Hand

When you are ready to get married, we'll take 15% off your wedding rings to help you along the way. Simply get in touch nearer the time and we'll organise the discount.

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