Step inside the world of ROX at our showrooms. You don't need to book an appointment to visit our boutiques, we welcome walk-in visits. However, we recommend booking an appointment for a personalised consultation tailored to your needs.
Our Customer Experience team is available Monday to Friday, 9:00am to 5:30pm. Whether you're searching for the perfect piece, need assistance with an order, or would simply like expert advice, our team will be delighted to help.
For a more personal experience, you can also book an appointment online and visit one of our luxurious showrooms, where our experts will be delighted to welcome you.
We will roll out the red carpet for your visit and if for any reason you can't make it, you can reschedule it or cancel at anytime.
Stock permitting, orders are usually dispatched on the same day.
All orders are sent out in plain outer packing with no mention of ROX on the outside. Every gift inside is presented in a ROX branded box with a luxury ROX bag or gift wrap. If the item you ordered is a surprise present, the wording on the packaging will not give any indication to contents.
Our courier delivers 7-days a week. You will receive a notification via email when you order has been dispatched. The next morning, you will receive a message from the courier confirming your delivery slot. You can re-schedule delivery to another time to suit you. Unfortunately for security reasons, we do not allow deliveries to be left in a safe place or with a neighbour.
You will need to sign for your order when we deliver it. If you are not available when we deliver it, our courier will leave a calling card with instructions to collect your order from a local depot or re-schedule delivery at another time.
FREE UK DELIVERY
UK delivery is free, shipped via DPD guaranteed for delivery on the next day after dispatch (including Saturdays and Sundays). Dispatch and Delivery times may be affected by ongoing Covid-19 circumstances. There might be some delay with next day delivery but can’t guarantee next day delivery in all locations at all times.
CLICK & COLLECT
If you prefer to collect your order from one of our ROX showrooms, then please choose this option when you checkout. Your order can be dispatched to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool and ROX Newcastle for collection.
You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address.If the item you want to order is in the shop, then we can fulfill your order immediately. If the item you want to order is in another shop, then please allow 2-3 working days for your order to arrive in-store. We will let you know when the order is ready to collect via email.
EUROPEAN DELIVERY
European delivery is free of charge. European orders are shipped via Royal Mail International Signed For. We currently ship to the following European countries - Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer.
INTERNATIONAL SHIPPING
International shipping is charged at £80. International orders are shipped via FedEx. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer.
You can return your unwanted items to any of our boutiques or you can post it to us.
Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.
We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).
You must request a Returns Merchandise Authorisation (RMA) before you can send your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.
Don’t panic if your ring choice is too large or too small! Your first sizing is complimentary to ensure the perfect fit.
If we can't size the ring, we'll exchange it for the correct size up to 90 days after purchase.
You can take the ring to your nearest ROX boutique where we’ll check your partner’s finger size and re-size it at our workshop. A simple ring sizing (i.e. up and down a couple of sizes) normally takes just a few days, but we do offer a same-day service in Glasgow if you are in a hurry. More complex sizings, can take longer and we will advise at the time of your visit.
Alternatively, we can collect your ring via secure courier, re-size it at our workshop and then ship it back to you. You can check the size of your finger using the complimentary finger sizer sent with your order. You must request a Returns Merchandise Authorisation (RMA) so we can organise collection on a day to suit you.
We keep a close eye on our competitors to ensure that we always offer superior quality at fair prices. In the unlikely event that you find a better price for the same item, we''ll match the price or refund the difference for up to 7 days after you have bought from us.
Simply let us know the competitor and product details. If we can verify the price - and the competitor has the stock available to buy - we'll match the price or refund the difference as appropriate.
Chat now to one of our experts. Our agents are available between 9am – 9pm Monday to Friday and 9am – 5pm on Saturday and Sunday.
Simply pop into your nearest boutique. Our stores are open between 9am – 5pm Monday to Friday, 9am – 5pm on Saturday and Midday – 5pm on Sunday.
Price Promise Terms and Conditions
If you prefer to collect your order from one of our ROX showrooms, then please choose this option when you checkout. Your order can be dispatched to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool, ROX London and ROX Newcastle for collection.
You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address. If the item you want to order is in the shop, then we can fulfill your order immediately. If the item you want to order is in another shop, then please allow 2-3 working days for your order to arrive in-store. We will let you know when the order is ready to collect via email.
