We are interested to hear from exceptional individuals who have uncompromising commitment to delivering excellent customer service. Our success is driven by the energy, enthusiasm and expertise of our teams. A career with us will be challenging and you should be ready to go that extra mile for our customers from the outset.

In return you will receive:

• Comprehensive training, development and support
• A competitive salary with opportunity to earn performance and target related bonus
• Encouragement and assistance to gain industry recognised qualifications
• Regular reviews, appraisals and encouragement
• Generous company discount for you, your friends & family
• Staff Uniform

If you are interested in a career with ROX why not email us in the first instance providing your CV, Covering Letter and a recent photograph to careers@rox.co.uk

ROX Liverpool

Part Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Liverpool. Liverpool One.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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We are interested to hear from exceptional individuals who have uncompromising commitment to delivering excellent customer service. Our success is driven by the energy, enthusiasm and expertise of our teams. A career with us will be challenging and you should be ready to go that extra mile for our customers from the outset.

In return you will receive:

• Comprehensive training, development and support
• A competitive salary with opportunity to earn performance and target related bonus
• Encouragement and assistance to gain industry recognised qualifications
• Regular reviews, appraisals and encouragement
• Generous company discount for you, your friends & family
• Staff Uniform

If you are interested in a career with ROX why not email us in the first instance providing your CV, Covering Letter and a recent photograph to careers@rox.co.uk

ROX Liverpool

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Liverpool. Liverpool One.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Edinbrugh

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Assembly Rooms, Edinburgh

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Leeds

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic supervisor with a real passion to succeed. You will be ready to coach and support a team of professional sales advisors in luxury retail. Ensuring that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
Trinity, Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Glasgow

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Glasgow. Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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Gucci Watches and Jewellery

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a key member of the sales team.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Consultant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
Gucci Watches and Jewellery, Argyll Arcade. Starting Immediately.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Newcastle

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Newcastle. Monument Mall, Newcastle.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Battersea

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

• Working together with the team to achieve a high-performance sales culture.
• Achieving personal targets.
• Providing 5-star hospitality and extra-ordinary customer experience.
• Merchandising our jewellery in accordance with our guidelines.
• Ensuring superior store standards.
• Completing day-to-day tasks.
• Acting as a brand ambassador for ROX.

Skills & Experience

• At least two years sales experience in a highly customer-focused retail or hospitality environment.
• Experience of working to targets.
• Strong interest in fashion.
• A friendly and outgoing personality.
• Loads of enthusiasm with a real passion to succeed.
• The desire to learn all about diamonds, jewellery and watches.

Location
ROX Battersea. Battersea Power Station, London.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Newcastle

Watch Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
ROX - Diamonds & Thrills at Monument Mall is Newcastle’s leading watch and jewellery retailer. We are looking to appoint a Watch Manager with immediate effect.

You’ll be managing our luxury watches brands HUBLOT, TAG Heuer and TUDOR. You’ll be tasked with maximising watch sales whilst building lasting relationships with customers, partners and our brands.

Job Description

• Maximise sales opportunities
• Conducting high value watch transactions
• Building long term relationships with customers
• Merchandising watches to maximise sales
• Liaising with luxury watch brands
• Ensuring effective stock control
• Attending brand training day
• Training and assisting the sales team
• Attending customer events where necessary
• Keeping up to date with the latest technical watch knowledge

Skills & Experience

• At least 2 year′s experience working as a luxury sales professional
• Good watch knowledge and customer service skills
• Immaculate presentation
• Exceptional communication, networking and selling skills
• Strong interest watches and/or fashion and/or luxury

Location
ROX Newcastle, Monument Mall, Newcastle.

Contact Information
If you have knowledge and a genuine interest in luxury watches, we’d love to hear from you.

Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Liverpool

Watch Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
ROX - Diamonds & Thrills Liverpool is a leading watch and jewellery retailer. We are looking to appoint a Watch Manager with immediate effect.

You’ll be managing our luxury watch brand HUBLOT and tasked with maximising watch sales whilst building lasting relationships with customers, partners and our brands.

Job Description

• Maximise sales opportunities
• Conducting high value watch transactions
• Building long term relationships with customers
• Merchandising watches to maximise sales
• Liaising with luxury watch brands
• Ensuring effective stock control
• Attending brand training day
• Training and assisting the sales team
• Attending customer events where necessary
• Keeping up to date with the latest technical watch knowledge

Skills & Experience

• At least 2 year′s experience working as a luxury sales professional
• Good watch knowledge and customer service skills
• Immaculate presentation
• Exceptional communication, networking and selling skills
• Strong interest watches and/or fashion and/or luxury

Location
ROX Liverpool. Liverpool One, Liverpool.

Contact Information
If you have knowledge and a genuine interest in luxury watches, we’d love to hear from you.

Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Liverpool

Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Assist sales staff
• Organise & delegate tasks
• Display product to maximise sales
• Be fully competent with EPOS
• Ensure stock quality control

Skills

• The ability to organise store activities
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Liverpool. Liverpool One, Liverpool.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Leeds

Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Assist sales staff
• Organise & delegate tasks
• Display product to maximise sales
• Be fully competent with EPOS
• Ensure stock quality control

Skills

• The ability to organise store activities
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Leeds. Trinity Leeds, Albion Street, Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Edinburgh

Senior Sales/Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Assist sales staff
• Organise & delegate tasks
• Display product to maximise sales
• Be fully competent with EPOS
• Ensure stock quality control

Skills

• The ability to organise store activities
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Edinburgh

Deputy Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least a year′s management or supervisory experience
• Experience of customer service and selling in a highly customer focused environment
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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Gucci Watches and Jewellery

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least a year′s management or supervisory experience
• Experience of customer service and selling in a highly customer focused environment
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
Gucci Watches and Jewellery, Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Liverpool

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least a year′s management or supervisory experience
• Experience of customer service and selling in a highly customer focused environment
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Liverpool, Liverpool One.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX London

Deputy Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least a year′s management or supervisory experience
• Experience of customer service and selling in a highly customer focused environment
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX London. Battersea Power Station, London.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Head Office

eCommerce Customer Service Manager (Maternity Cover)

Summary
As an E-Commerce Customer Service Manager, you’ll be responsible for the day-to-day operation of the ROX eCommerce business by maximising sales and profit potential across our e-commerce shopping channels. You will play a crucial role in ensuring customer satisfaction, fostering brand loyalty, and contributing to the success of the e-commerce business.

Your dedication to delivering exceptional customer service will be key in maintaining a positive ROX brand image and driving growth.

You will be the key point of contact for customer inquiries, complaints, and feedback, and you will play a crucial role in maintaining a positive and seamless customer experience throughout the entire e-commerce journey.

Key Responsibilities:

1. Management:

• Supervise and manage a team of customer service representatives, ensuring they are motivated, well-trained, and capable of providing excellent customer support.
• Set clear performance objectives, monitor team performance, and conduct regular performance evaluations.
• Provide coaching and feedback to enhance team members' skills and overall performance.

2. Customer Support Strategy:

• Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
• Identify and implement improvements to optimize customer service processes and increase efficiency.

3. Customer Enquiries and Issue Resolution:

• Respond to customer enquiries, complaints, repairs and complex issues, demonstrating a high level of professionalism and empathy.
• Resolve customer problems effectively and efficiently, aiming for first-contact resolution whenever possible.
• Ensure timely and accurate responses to customer inquiries through various channels (e.g., email, phone, live chat, social media).

4. Order Management:

• Oversee order processing, tracking, and delivery to ensure smooth and timely fulfillment of customer orders.
• Collaborate with other departments, such as logistics and warehouse, to address any order-related issues.

5. Product Knowledge and Updates:

• Stay informed about the company's products, services, and promotions to provide accurate information to customers and the team.
• Coordinate with the marketing and product teams to communicate any updates, product launches, or changes that may impact customer service

6. Customer Feedback Analysis:

• Monitor customer feedback and reviews, both positive and negative, and use the insights to improve products and services and enhance the overall customer experience.

7. Performance Reporting:

• Prepare and present regular reports on customer service metrics, team performance, and customer satisfaction levels to senior management.

8. Customer Retention and Upselling:

• Develop strategies to enhance customer retention and loyalty, exploring opportunities for upselling and cross-selling products or services.

Requirements

• Proven experience in customer service management, preferably in an e-commerce or online retail setting.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult customer situations with tact and diplomacy.
• Familiarity with e-commerce platforms and customer service software (Magento and Zendesk would be an advantage).
• Analytical mindset and the ability to use data to make informed decisions and improvements.

Location
ROX Head Office. Glasgow City Centre. Monday - Friday 9am - 5.30pm. Starting 1st August 2023.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Head Office

Operations Support Assistant (Full Time)

Are you a detail-oriented individual who thrives in an efficient, organized, fast-paced environment? If so, we're inviting you to join our operations team at our Head Office in Glasgow. ROX, an award-winning luxury jeweller renowned for its innovative retail concept, is seeking a committed Operations Support Assistant to join our dynamic team. This essential role forms the backbone of our operations, ensuring smooth stock management and support for our retail locations.

Summary
As part of the operations team at ROX Head Office, your role will centre around maintaining a steady workflow, providing necessary support to our in-store sales teams, and enabling them to deliver an exceptional service to our valued customers.

Job Description

• Uphold high standards of operational support across key departments to keep the business running seamlessly.
• Provide continuous direct support to our store teams, facilitating an unparalleled ROX brand experience for our customers.
• Adhere to and manage merchandise processes, including booking in stock deliveries and ensuring efficient, accurate stock processing.
• Conduct rigorous quality control checks on all incoming merchandise, addressing any issues promptly and appropriately.
• Sort, ticket, and label merchandise into predefined categories/SKUs.
• Participate in monthly stock takes.

Requirements

• Previous experience in a retail or office environment desirable. • Interest in learning about diamonds, luxury jewellery, and watches a bonus.
• Excellent time management skills and the ability to work under pressure to meet daily deadlines.
• Positive team-player attitude with confident communication skills. • Attention to detail and accuracy.
• Proactive problem-solving ability. • Adaptability to change in a dynamic business environment.
• Exceptional organizational skills.
• Drive, enthusiasm, and a passion to succeed.
• Ability to focus and maintain a sense of urgency, while remaining calm under pressure.

Location
ROX Head Office. Glasgow City Centre. Immediate Start.

Contact Information
Are you ready to shine in the world of operational efficiency within the luxury goods sector? If so, we'd love to hear from you. Send your CV and a cover letter to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

We will be accepting applications until the position is filled. We look forward to welcoming you into the ROX family.

ROX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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ROX Leeds

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least a year′s management or supervisory experience
• Experience of customer service and selling in a highly customer focused environment
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Some experience of dealing with customers - not necessarily in retail
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Leeds, Trinity Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Leeds

Store Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be making sure that the store reaches its sales and profit potential, as a result of providing an excellent service to customers, managing resources and activities effectively, along with building and developing a motivated, knowledgeable and enthusiastic team.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train, coach & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Authorise refunds, returns & discounts
• Point of escalation for complaints
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least two years management experience or management responsibility in a highly customer-focused retail environment
• Proven track record of managing and building an effective team
• Experience of working to targets and interpreting business data
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Stock control management
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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ROX Edinburgh

Store Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be making sure that the store reaches its sales and profit potential, as a result of providing an excellent service to customers, managing resources and activities effectively, along with building and developing a motivated, knowledgeable and enthusiastic team.

Job Description

• Ensure that that every customer receives extra-ordinary service
• Maximise sales opportunities
• Acting as a key holder for the store
• Train, coach & assist sales staff
• Plan, organise & delegate tasks
• Merchandise product to maximise sales
• Be fully competent with EPOS
• Authorise refunds, returns & discounts
• Point of escalation for complaints
• Order stock & liaise with suppliers
• Process incoming stock
• Ensure effective stock control

Skills & Experience

• At least two years management experience or management responsibility in a highly customer-focused retail environment
• Proven track record of managing and building an effective team
• Experience of working to targets and interpreting business data
• The ability to plan and organise store activities
• The ability to run training and briefing sessions
• Stock control management
• The ability and desire to learn all about diamonds, jewellery and watches
• Strong interest fashion
• A friendly and outgoing personality
• Loads of enthusiasm
• A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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HUBLOT Edinburgh

HUBLOT Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
We’re looking for someone who has a genuine interest in watches with some experience luxury retail or luxury hospitality.  You’ll enjoy giving customers an exciting and thrilling experience so that whenever they enter one of our ROX shops, they become a brand ambassador and customer for life.

ROX Edinbrugh

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

We’re looking for ambitious, sales driven, retail professionals to join our team. You’ll be tasked with maximising sales opportunities, providing exceptional levels of customer service, building lasting relationships with clients and assisting with daily store operations. You’ll play a fundamental role in driving HUBLOT brand awareness in Edinburgh and Scotland.

Job Description

• Maximise sales opportunities.
• Build long term relationships with clients.
• Conduct high value watch transactions.
• Merchandise watches to maximise sales.
• Ensuring effective stock control.
• Support with customer events and external activities where necessary.
• Keep up to date with the latest technical watch knowledge.
• Act as a brand ambassador and uphold the brand image for HUBLOT and ROX.

Skills & Experience

• Passion for luxury retail, watches and / or jewellery.
• At least 12 months experience working in the luxury goods or luxury hospitality industry.
• Good watch knowledge.
• Sales and service oriented.
• Good verbal and written communication skills.
• Team player but also able to work alone.
• Good computer literacy skills.

Location
George Street, Edinburgh

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to careers@rox.co.uk. Please note that photographs are required for identification and security purposes only.

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