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LAUNCH YOUR CAREER WITH ROX

Do you have what it takes to help build Scotland's most exciting and innovative jewellery brand?

We are interested to hear from exceptional individuals who have uncompromising commitment to delivering excellent customer service. Our success is driven by the energy, enthusiasm and expertise of our teams. A career with us will be challenging and you should be ready to go that extra mile for our customers from the outset.

In return you will receive:

  • Comprehensive training, development and support
  • A competitive salary with opportunity to earn performance and target related bonus
  • Encouragement and assistance to gain industry recognised qualifications
  • Regular reviews, appraisals and encouragement
  • Generous company discount for you, your friends & family
  • Staff Uniform

If you are interested in a career with ROX why not email us in the first instance providing your CV, Covering Letter and a recent photograph to [email protected]




 

VACANCYLOCATION
ManagerROX Glasgow
Assistant ManagerROX Glasgow
Full TimeROX Glasgow
Part TimeROX Glasgow

 

 

ROX Glasgow

Assistant Manager

ROX – Diamonds & Thrills | Flagship Argyll Arcade, Glasgow

Competitive Salary + Commission + Store Performance Bonus

At ROX, we don't just sell jewellery and watches. We create moments that stay with people forever.

From surprise proposals and milestone celebrations to extraordinary self-purchases and once-in-a-lifetime gifts, our clients trust us with some of the most meaningful moments of their lives. We call it Diamonds & Thrills.

We're looking for an ambitious, commercially driven and people-focused Assistant Manager to help lead our iconic flagship showroom in Glasgow’s prestigious Argyll Arcade.

Whether you're already an Assistant Manager or a high-performing Supervisor ready to take the next step, this is an opportunity to build your leadership career in one of the UK's most exciting luxury retail businesses.

The Opportunity

As Assistant Manager, you'll play a key role in the daily leadership of the showroom, supporting the Showroom Manager in delivering exceptional commercial performance, world-class client experiences and a culture where people thrive.

You'll be at the heart of the action, leading from the front on the showroom floor, building lasting relationships with clients, coaching team members to achieve their potential and ensuring every visitor enjoys an experience that exceeds expectations.

This is a role for someone who loves luxury retail, enjoys achieving ambitious targets and takes genuine pride in helping others succeed.

Why ROX?

ROX is an award-winning British luxury jeweller renowned for exceptional service, beautifully curated collections and unforgettable experiences.

Alongside our fine jewellery collections, you'll work with some of the world's most prestigious watch and jewellery brands, including:

Hublot | Chopard | TAG Heuer | TUDOR | Zenith

You'll be part of a business that invests in its people, celebrates success and encourages ambition. We believe our greatest luxury is our team.

What You'll Do

Lead Exceptional Client Experiences

  • Deliver the highest standards of luxury service and clienteling
  • Build meaningful, long-term relationships with clients
  • Create memorable experiences that generate loyalty and repeat business
  • Lead by example through exceptional personal sales performance

Support and Inspire the Team

  • Coach, motivate and develop colleagues to reach their potential
  • Support onboarding, training and continuous development
  • Foster a positive, supportive and high-performing culture
  • Help create an environment where colleagues feel confident, engaged and valued

Drive Commercial Success

  • Support delivery of individual and showroom sales targets
  • Monitor performance and identify opportunities for growth
  • Lead by example through strong commercial awareness and sales leadership
  • Encourage a culture of accountability, achievement and continuous improvement

Support Showroom Operations

  • Assist with the day-to-day running of the showroom
  • Maintain the highest standards of presentation and visual merchandising
  • Support stock management, security and operational excellence
  • Step confidently into a leadership role when the Showroom Manager is absent

What We're Looking For

You'll be an engaging and natural relationship builder with a passion for delivering exceptional customer experiences.

You may currently be an Assistant Manager, Supervisor, Team Leader or Senior Sales Professional looking to develop your management career within luxury retail.

You'll bring:

  • A proven track record of achieving and exceeding sales targets
  • Experience coaching, mentoring or supervising colleagues
  • Strong communication and interpersonal skills
  • A positive, professional and proactive approach
  • Commercial awareness and a results-driven mindset
  • A genuine passion for people, service and luxury retail

Experience within jewellery, watches or luxury retail is highly desirable, but we also welcome candidates from premium fashion, beauty, hospitality, automotive or other customer-centric sectors.

Most importantly, we're looking for someone who shares our passion for creating remarkable experiences and helping others achieve their best.

What You'll Receive

  • Competitive salary
  • Uncapped personal commission
  • Store performance bonus
  • Generous staff discount
  • Company pension scheme
  • Ongoing training and development
  • Career progression opportunities within a growing luxury business
  • The opportunity to work with some of the world's most prestigious luxury brands
  • A supportive, ambitious and inspiring team environment

Your Working Pattern

This role is based on a five-day working week across seven days and includes most Saturdays, reflecting the needs of a luxury retail environment.

Join the ROX Journey

If you're passionate about luxury retail, thrive in a fast-paced sales environment and are ready to take the next step in your leadership career, we'd love to hear from you.

Apply today and tell us about a sales achievement you're proud of, a colleague you've helped develop, or a client relationship that made a lasting impact.

ROX. Diamonds & Thrills.

To Apply
To apply, please send your CV and a recent photograph to [email protected], quoting the position and ROX boutique you would like to join. Photographs are requested for identification and security purposes only and are not considered as part of our recruitment decision-making process.


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ROX Glasgow

Store Manager

ROX – Diamonds & Thrills | 15-18 Argyll Arcade, Glasgow

Competitive Salary + Personal Commission + Store Performance Bonus

At ROX, we're not simply selling jewellery and luxury watches. We're helping our clients celebrate life's most meaningful moments.

From proposals and anniversaries to milestone birthdays, achievements and rewarding personal purchases, every visit to ROX is an opportunity to create an experience our clients will never forget.

We call it Diamonds & Thrills.

We're looking for an inspiring and commercially driven Store Manager to lead our mono-brand jewellery showroom at Glasgow's iconic Argyll Arcade.

Whether you're already managing a luxury retail environment or are an ambitious Assistant Manager ready to step into your first Store Manager role, this is an opportunity to lead a talented team, shape the client experience and drive the success of one of Britain's most exciting luxury retail brands.

The Opportunity

As Store Manager, you will take ownership of every aspect of showroom performance.

You'll lead from the front, setting the standard through exceptional client service, strong personal sales performance and a passion for developing people. You'll create a culture where colleagues feel supported, empowered and motivated to achieve ambitious goals.

This role combines leadership, clienteling and commercial excellence in equal measure. It's about delivering results while ensuring every client receives the warmth, expertise and attention that defines the ROX experience.

Why ROX?

ROX is an award-winning British luxury jeweller renowned for exceptional service, extraordinary experiences and an uncompromising approach to quality.

Our clients trust us with some of life's biggest purchases, and our team members become part of those stories.

You'll also play a key role in hosting exclusive client events, cultivating high-value relationships and fostering a showroom culture that reflects the ambition and excitement of the ROX brand.

Most importantly, you'll have the opportunity to make a genuine impact. In a close-knit team environment, your leadership, energy and ideas will be seen, valued and rewarded.

What You'll Do

Lead the Showroom

  • Take ownership of the day-to-day running of the showroom
  • Create an environment where exceptional service is the standard
  • Ensure operational excellence across presentation, stock management and security
  • Deliver consistently high standards that reflect our luxury positioning

Inspire and Develop the Team

  • Recruit, coach and mentor colleagues to achieve their potential
  • Build a positive, engaged and high-performing culture
  • Set clear expectations and provide ongoing feedback and support
  • Celebrate success and create opportunities for professional growth

Drive Commercial Performance

  • Achieve and exceed showroom sales targets
  • Lead through outstanding personal sales performance
  • Monitor key performance indicators and identify growth opportunities
  • Maximise client relationships, repeat business and appointment-led selling

Deliver Exceptional Client Experiences

  • Build meaningful relationships with clients and VIP customers
  • Ensure every client receives expert advice and outstanding service
  • Create memorable moments that generate loyalty and recommendation
  • Champion the ROX clienteling culture across the team

What We're Looking For

We're looking for a confident leader who combines strong commercial instincts with a genuine passion for people.

You may already be a Store Manager or be an exceptional Assistant Manager ready to take the next step in your career.

You'll bring:

  • A proven track record of achieving and exceeding sales targets
  • Previous experience leading, coaching or developing a retail team
  • Strong commercial awareness and organisational skills
  • The confidence to make decisions and take ownership
  • Exceptional communication and relationship-building abilities
  • A positive, energetic and professional approach

Experience within luxury retail, jewellery or watches would be advantageous, but we also welcome applications from candidates with strong sales leadership experience in premium fashion, beauty, hospitality, automotive or other customer-focused sectors.

Most importantly, you'll be passionate about delivering exceptional experiences and helping your team perform at their very best.

What We Offer

  • Competitive salary
  • Personal sales commission
  • Strong commercial awareness and organisational skills
  • Store performance bonus
  • Generous staff discount
  • Company pension scheme
  • Ongoing training and development
  • Career progression opportunities within a growing luxury business
  • Access to world-leading luxury watch and jewellery brands
  • A supportive and ambitious team culture

Your Working Pattern

This role is based on a five-day working week across seven days and includes most Saturdays.

Typical trading hours are:

  • Monday to Saturday: 9.15am to 5.15pm
  • Sunday: 10.15am to 5.15pm

Hours may vary to support client events, peak trading periods and business requirements.

Join ROX

If you're passionate about luxury retail, thrive on building relationships and want the opportunity to lead, inspire and make a genuine impact, we'd love to hear from you.

Apply today and tell us about a sales achievement, leadership success or team accomplishment you're particularly proud of.

ROX. Diamonds & Thrills.

To Apply
To apply, please send your CV and a recent photograph to [email protected], quoting the position and ROX boutique you would like to join. Photographs are requested for identification and security purposes only and are not considered as part of our recruitment decision-making process.


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ROX Glasgow

Full Time & Part Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Glasgow. Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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VACANCYLOCATION
Full Time SalesROX Liverpool
ROX Glasgow
Part Time SalesROX Liverpool
ROX Glasgow

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VACANCYLOCATION
No current vacancies

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ROX Liverpool

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Liverpool. Liverpool One.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Edinbrugh

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Assembly Rooms, Edinburgh

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Leeds

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic supervisor with a real passion to succeed. You will be ready to coach and support a team of professional sales advisors in luxury retail. Ensuring that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationTrinity, Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Glasgow

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Glasgow. Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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Gucci Watches and Jewellery

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a key member of the sales team.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Consultant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

Location
Gucci Watches and Jewellery, Argyll Arcade. Starting Immediately.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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GUCCI Watches & Jewellery

Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Assist sales staff
  • Organise & delegate tasks
  • Display product to maximise sales
  • Be fully competent with EPOS
  • Ensure stock quality control

Skills

  • The ability to organise store activities
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
GUCCI Watches & Jewellery, Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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ROX Newcastle

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Newcastle. Monument Mall, Newcastle.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Battersea

Full Time Sales Consultant

Competitive Salary + OTE + Benefits + Incentives

Summary

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. ROX has a unique retail formula showcasing contemporary, in-house designed jewellery in dramatically different showrooms. The ROX brand was built on its trademark “Diamonds & Thrills” experience to provide every customer with an exciting and personalised shopping journey.

Job Description

We are looking for a confident, fashion savvy, enthusiastic Sales Assistant with a real passion to succeed. You will be ready to motivate, coach and support a team of professional sales advisors in luxury retail. Hands-on shop floor management is the key to our success to ensure that every customer has a truly memorable Diamonds & Thrills experience from start to finish. You will be responsible for:

  • Working together with the team to achieve a high-performance sales culture.
  • Achieving personal targets.
  • Providing 5-star hospitality and extra-ordinary customer experience.
  • Merchandising our jewellery in accordance with our guidelines.
  • Ensuring superior store standards.
  • Completing day-to-day tasks.
  • Acting as a brand ambassador for ROX.

Skills & Experience

  • At least two years sales experience in a highly customer-focused retail or hospitality environment.
  • Experience of working to targets.
  • Strong interest in fashion.
  • A friendly and outgoing personality.
  • Loads of enthusiasm with a real passion to succeed.
  • The desire to learn all about diamonds, jewellery and watches.

LocationROX Battersea. Battersea Power Station, London.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Newcastle

Watch Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
ROX - Diamonds & Thrills at Monument Mall is Newcastle’s leading watch and jewellery retailer. We are looking to appoint a Watch Manager with immediate effect.

You’ll be managing our luxury watches brands HUBLOT, TAG Heuer and TUDOR. You’ll be tasked with maximising watch sales whilst building lasting relationships with customers, partners and our brands.

Job Description

  • Maximise sales opportunities
  • Conducting high value watch transactions
  • Building long term relationships with customers
  • Merchandising watches to maximise sales
  • Liaising with luxury watch brands
  • Ensuring effective stock control
  • Attending brand training day
  • Training and assisting the sales team
  • Attending customer events where necessary
  • Keeping up to date with the latest technical watch knowledge

Skills & Experience

  • At least 2 year′s experience working as a luxury sales professional
  • Good watch knowledge and customer service skills
  • Immaculate presentation
  • Exceptional communication, networking and selling skills
  • Strong interest watches and/or fashion and/or luxury

Location
ROX Newcastle, Monument Mall, Newcastle.

Contact Information
If you have knowledge and a genuine interest in luxury watches, we’d love to hear from you.

Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Liverpool

Watch Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
ROX - Diamonds & Thrills Liverpool is a leading watch and jewellery retailer. We are looking to appoint a Watch Manager with immediate effect.

You’ll be managing our luxury watch brand HUBLOT and tasked with maximising watch sales whilst building lasting relationships with customers, partners and our brands.

Job Description

  • Maximise sales opportunities
  • Conducting high value watch transactions
  • Building long term relationships with customers
  • Merchandising watches to maximise sales
  • Liaising with luxury watch brands
  • Ensuring effective stock control
  • Attending brand training day
  • Training and assisting the sales team
  • Attending customer events where necessary
  • Keeping up to date with the latest technical watch knowledge

Skills & Experience

  • At least 2 year′s experience working as a luxury sales professional
  • Good watch knowledge and customer service skills
  • Immaculate presentation
  • Exceptional communication, networking and selling skills
  • Strong interest watches and/or fashion and/or luxury

Location
ROX Liverpool. Liverpool One, Liverpool.

Contact Information
If you have knowledge and a genuine interest in luxury watches, we’d love to hear from you.

Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.

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ROX Liverpool

Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Assist sales staff
  • Organise & delegate tasks
  • Display product to maximise sales
  • Be fully competent with EPOS
  • Ensure stock quality control

Skills

  • The ability to organise store activities
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Liverpool. Liverpool One, Liverpool.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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ROX Leeds

Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Assist sales staff
  • Organise & delegate tasks
  • Display product to maximise sales
  • Be fully competent with EPOS
  • Ensure stock quality control

Skills

  • The ability to organise store activities
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Leeds. Trinity Leeds, Albion Street, Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Leeds Supervisor -->

ROX Edinburgh

Senior Sales/Supervisor

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be providing outstanding customer service as a senior member of the sales team and assisting management in the smooth running of the store.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Assist sales staff
  • Organise & delegate tasks
  • Display product to maximise sales
  • Be fully competent with EPOS
  • Ensure stock quality control

Skills

  • The ability to organise store activities
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Edinburgh Supervisor -->

ROX Edinburgh

Deputy Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least a year′s management or supervisory experience
  • Experience of customer service and selling in a highly customer focused environment
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Edinburgh Assistant Manager -->

Gucci Watches and Jewellery

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least a year′s management or supervisory experience
  • Experience of customer service and selling in a highly customer focused environment
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
Gucci Watches and Jewellery, Argyll Arcade, Glasgow.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Gucci Assistant Manager -->

ROX Liverpool

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least a year′s management or supervisory experience
  • Experience of customer service and selling in a highly customer focused environment
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Liverpool, Liverpool One.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Liverpool Assistant Manager -->

ROX Glasgow

Assistant Manager

ROX – Diamonds & Thrills | Flagship Argyll Arcade, Glasgow

Competitive Salary + Commission + Store Performance Bonus

At ROX, we don't just sell jewellery and watches. We create moments that stay with people forever.

From surprise proposals and milestone celebrations to extraordinary self-purchases and once-in-a-lifetime gifts, our clients trust us with some of the most meaningful moments of their lives. We call it Diamonds & Thrills.

We're looking for an ambitious, commercially driven and people-focused Assistant Manager to help lead our iconic flagship showroom in Glasgow’s prestigious Argyll Arcade.

Whether you're already an Assistant Manager or a high-performing Supervisor ready to take the next step, this is an opportunity to build your leadership career in one of the UK's most exciting luxury retail businesses.

The Opportunity

As Assistant Manager, you'll play a key role in the daily leadership of the showroom, supporting the Showroom Manager in delivering exceptional commercial performance, world-class client experiences and a culture where people thrive.

You'll be at the heart of the action, leading from the front on the showroom floor, building lasting relationships with clients, coaching team members to achieve their potential and ensuring every visitor enjoys an experience that exceeds expectations.

This is a role for someone who loves luxury retail, enjoys achieving ambitious targets and takes genuine pride in helping others succeed.

Why ROX?

ROX is an award-winning British luxury jeweller renowned for exceptional service, beautifully curated collections and unforgettable experiences.

Alongside our fine jewellery collections, you'll work with some of the world's most prestigious watch and jewellery brands, including:

Hublot | Chopard | TAG Heuer | TUDOR | Zenith

You'll be part of a business that invests in its people, celebrates success and encourages ambition. We believe our greatest luxury is our team.

What You'll Do

Lead Exceptional Client Experiences

  • Deliver the highest standards of luxury service and clienteling
  • Build meaningful, long-term relationships with clients
  • Create memorable experiences that generate loyalty and repeat business
  • Lead by example through exceptional personal sales performance

Support and Inspire the Team

  • Coach, motivate and develop colleagues to reach their potential
  • Support onboarding, training and continuous development
  • Foster a positive, supportive and high-performing culture
  • Help create an environment where colleagues feel confident, engaged and valued

Drive Commercial Success

  • Support delivery of individual and showroom sales targets
  • Monitor performance and identify opportunities for growth
  • Lead by example through strong commercial awareness and sales leadership
  • Encourage a culture of accountability, achievement and continuous improvement

Support Showroom Operations

  • Assist with the day-to-day running of the showroom
  • Maintain the highest standards of presentation and visual merchandising
  • Support stock management, security and operational excellence
  • Step confidently into a leadership role when the Showroom Manager is absent

What We're Looking For

You'll be an engaging and natural relationship builder with a passion for delivering exceptional customer experiences.

You may currently be an Assistant Manager, Supervisor, Team Leader or Senior Sales Professional looking to develop your management career within luxury retail.

You'll bring:

  • A proven track record of achieving and exceeding sales targets
  • Experience coaching, mentoring or supervising colleagues
  • Strong communication and interpersonal skills
  • A positive, professional and proactive approach
  • Commercial awareness and a results-driven mindset
  • A genuine passion for people, service and luxury retail

Experience within jewellery, watches or luxury retail is highly desirable, but we also welcome candidates from premium fashion, beauty, hospitality, automotive or other customer-centric sectors.

Most importantly, we're looking for someone who shares our passion for creating remarkable experiences and helping others achieve their best.

What You'll Receive

  • Competitive salary
  • Uncapped personal commission
  • Store performance bonus
  • Generous staff discount
  • Company pension scheme
  • Ongoing training and development
  • Career progression opportunities within a growing luxury business
  • The opportunity to work with some of the world's most prestigious luxury brands
  • A supportive, ambitious and inspiring team environment

Your Working Pattern

This role is based on a five-day working week across seven days and includes most Saturdays, reflecting the needs of a luxury retail environment.

Join the ROX Journey

If you're passionate about luxury retail, thrive in a fast-paced sales environment and are ready to take the next step in your leadership career, we'd love to hear from you.

Apply today and tell us about a sales achievement you're proud of, a colleague you've helped develop, or a client relationship that made a lasting impact.

ROX. Diamonds & Thrills.

To Apply
To apply, please send your CV and a recent photograph to [email protected], quoting the position and ROX boutique you would like to join. Photographs are requested for identification and security purposes only and are not considered as part of our recruitment decision-making process.


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<!-- Glasgow Assistant Manager -->

ROX London

Deputy Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least a year′s management or supervisory experience
  • Experience of customer service and selling in a highly customer focused environment
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX London. Battersea Power Station, London.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- London Assistant Manager -->

ROX Head Office

eCommerce Customer Service Manager (Maternity Cover)

Summary
As an E-Commerce Customer Service Manager, you’ll be responsible for the day-to-day operation of the ROX eCommerce business by maximising sales and profit potential across our e-commerce shopping channels. You will play a crucial role in ensuring customer satisfaction, fostering brand loyalty, and contributing to the success of the e-commerce business.

Your dedication to delivering exceptional customer service will be key in maintaining a positive ROX brand image and driving growth.

You will be the key point of contact for customer inquiries, complaints, and feedback, and you will play a crucial role in maintaining a positive and seamless customer experience throughout the entire e-commerce journey.

Key Responsibilities:

1. Management:

  • Supervise and manage a team of customer service representatives, ensuring they are motivated, well-trained, and capable of providing excellent customer support.
  • Set clear performance objectives, monitor team performance, and conduct regular performance evaluations.
  • Provide coaching and feedback to enhance team members' skills and overall performance.

2. Customer Support Strategy:

  • Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
  • Identify and implement improvements to optimize customer service processes and increase efficiency.

3. Customer Enquiries and Issue Resolution:

  • Respond to customer enquiries, complaints, repairs and complex issues, demonstrating a high level of professionalism and empathy.
  • Resolve customer problems effectively and efficiently, aiming for first-contact resolution whenever possible.
  • Ensure timely and accurate responses to customer inquiries through various channels (e.g., email, phone, live chat, social media).

4. Order Management:

  • Oversee order processing, tracking, and delivery to ensure smooth and timely fulfillment of customer orders.
  • Collaborate with other departments, such as logistics and warehouse, to address any order-related issues.

5. Product Knowledge and Updates:

  • Stay informed about the company's products, services, and promotions to provide accurate information to customers and the team.
  • Coordinate with the marketing and product teams to communicate any updates, product launches, or changes that may impact customer service

6. Customer Feedback Analysis:

  • Monitor customer feedback and reviews, both positive and negative, and use the insights to improve products and services and enhance the overall customer experience.

7. Performance Reporting:

  • Prepare and present regular reports on customer service metrics, team performance, and customer satisfaction levels to senior management.

8. Customer Retention and Upselling:

  • Develop strategies to enhance customer retention and loyalty, exploring opportunities for upselling and cross-selling products or services.


Requirements

  • Proven experience in customer service management, preferably in an e-commerce or online retail setting.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to handle difficult customer situations with tact and diplomacy.
  • Familiarity with e-commerce platforms and customer service software (Magento and Zendesk would be an advantage).
  • Analytical mindset and the ability to use data to make informed decisions and improvements.


Location
ROX Head Office. Glasgow City Centre. Monday - Friday 9am - 5.30pm. Starting 1st August 2023.


Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- eCommerce Manager -->

ROX Head Office

Operations Support Assistant (Full Time)

Are you a detail-oriented individual who thrives in an efficient, organized, fast-paced environment? If so, we're inviting you to join our operations team at our Head Office in Glasgow. ROX, an award-winning luxury jeweller renowned for its innovative retail concept, is seeking a committed Operations Support Assistant to join our dynamic team. This essential role forms the backbone of our operations, ensuring smooth stock management and support for our retail locations.

Summary
As part of the operations team at ROX Head Office, your role will centre around maintaining a steady workflow, providing necessary support to our in-store sales teams, and enabling them to deliver an exceptional service to our valued customers.

Job Description

  • Uphold high standards of operational support across key departments to keep the business running seamlessly.
  • Provide continuous direct support to our store teams, facilitating an unparalleled ROX brand experience for our customers.
  • Adhere to and manage merchandise processes, including booking in stock deliveries and ensuring efficient, accurate stock processing.
  • Conduct rigorous quality control checks on all incoming merchandise, addressing any issues promptly and appropriately.
  • Sort, ticket, and label merchandise into predefined categories/SKUs.
  • Participate in monthly stock takes.


Requirements

  • Previous experience in a retail or office environment desirable. • Interest in learning about diamonds, luxury jewellery, and watches a bonus.
  • Excellent time management skills and the ability to work under pressure to meet daily deadlines.
  • Positive team-player attitude with confident communication skills. • Attention to detail and accuracy.
  • Proactive problem-solving ability. • Adaptability to change in a dynamic business environment.
  • Exceptional organizational skills.
  • Drive, enthusiasm, and a passion to succeed.
  • Ability to focus and maintain a sense of urgency, while remaining calm under pressure.


Location
ROX Head Office. Glasgow City Centre. Immediate Start.


Contact Information
Are you ready to shine in the world of operational efficiency within the luxury goods sector? If so, we'd love to hear from you. Send your CV and a cover letter to [email protected]. Please note that photographs are required for identification and security purposes only.

We will be accepting applications until the position is filled. We look forward to welcoming you into the ROX family.


ROX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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<!-- Operations Support Assistant -->

ROX Leeds

Assistant Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be assisting the Store Manager in planning and organising the activities within the store in order to make the best use of available resources and deputising for them, where necessary.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least a year′s management or supervisory experience
  • Experience of customer service and selling in a highly customer focused environment
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Some experience of dealing with customers - not necessarily in retail
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Leeds, Trinity Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Leeds Assistant Manager -->

ROX Leeds

Store Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be making sure that the store reaches its sales and profit potential, as a result of providing an excellent service to customers, managing resources and activities effectively, along with building and developing a motivated, knowledgeable and enthusiastic team.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train, coach & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Authorise refunds, returns & discounts
  • Point of escalation for complaints
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least two years management experience or management responsibility in a highly customer-focused retail environment
  • Proven track record of managing and building an effective team
  • Experience of working to targets and interpreting business data
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Stock control management
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Leeds.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Leeds Manager -->

ROX Edinburgh

Store Manager

Competitive Salary + OTE + Benefits + Incentives

Summary
You′ll be making sure that the store reaches its sales and profit potential, as a result of providing an excellent service to customers, managing resources and activities effectively, along with building and developing a motivated, knowledgeable and enthusiastic team.

Job Description

  • Ensure that that every customer receives extra-ordinary service
  • Maximise sales opportunities
  • Acting as a key holder for the store
  • Train, coach & assist sales staff
  • Plan, organise & delegate tasks
  • Merchandise product to maximise sales
  • Be fully competent with EPOS
  • Authorise refunds, returns & discounts
  • Point of escalation for complaints
  • Order stock & liaise with suppliers
  • Process incoming stock
  • Ensure effective stock control

Skills & Experience

  • At least two years management experience or management responsibility in a highly customer-focused retail environment
  • Proven track record of managing and building an effective team
  • Experience of working to targets and interpreting business data
  • The ability to plan and organise store activities
  • The ability to run training and briefing sessions
  • Stock control management
  • The ability and desire to learn all about diamonds, jewellery and watches
  • Strong interest fashion
  • A friendly and outgoing personality
  • Loads of enthusiasm
  • A real passion to succeed

Location
ROX Assembly Rooms, Edinburgh.

Contact Information
Please email your CV and a recent photograph stating the position you are applying for to [email protected]. Please note that photographs are required for identification and security purposes only.


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<!-- Edinburgh Manager -->

ROX Glasgow

Store Manager

ROX – Diamonds & Thrills | 15-18 Argyll Arcade, Glasgow

Competitive Salary + Personal Commission + Store Performance Bonus

At ROX, we're not simply selling jewellery and luxury watches. We're helping our clients celebrate life's most meaningful moments.

From proposals and anniversaries to milestone birthdays, achievements and rewarding personal purchases, every visit to ROX is an opportunity to create an experience our clients will never forget.

We call it Diamonds & Thrills.

We're looking for an inspiring and commercially driven Store Manager to lead our mono-brand jewellery showroom at Glasgow's iconic Argyll Arcade.

Whether you're already managing a luxury retail environment or are an ambitious Assistant Manager ready to step into your first Store Manager role, this is an opportunity to lead a talented team, shape the client experience and drive the success of one of Britain's most exciting luxury retail brands.

The Opportunity

As Store Manager, you will take ownership of every aspect of showroom performance.

You'll lead from the front, setting the standard through exceptional client service, strong personal sales performance and a passion for developing people. You'll create a culture where colleagues feel supported, empowered and motivated to achieve ambitious goals.

This role combines leadership, clienteling and commercial excellence in equal measure. It's about delivering results while ensuring every client receives the warmth, expertise and attention that defines the ROX experience.

Why ROX?

ROX is an award-winning British luxury jeweller renowned for exceptional service, extraordinary experiences and an uncompromising approach to quality.

Our clients trust us with some of life's biggest purchases, and our team members become part of those stories.

You'll also play a key role in hosting exclusive client events, cultivating high-value relationships and fostering a showroom culture that reflects the ambition and excitement of the ROX brand.

Most importantly, you'll have the opportunity to make a genuine impact. In a close-knit team environment, your leadership, energy and ideas will be seen, valued and rewarded.

What You'll Do

Lead the Showroom

  • Take ownership of the day-to-day running of the showroom
  • Create an environment where exceptional service is the standard
  • Ensure operational excellence across presentation, stock management and security
  • Deliver consistently high standards that reflect our luxury positioning

Inspire and Develop the Team

  • Recruit, coach and mentor colleagues to achieve their potential
  • Build a positive, engaged and high-performing culture
  • Set clear expectations and provide ongoing feedback and support
  • Celebrate success and create opportunities for professional growth

Drive Commercial Performance

  • Achieve and exceed showroom sales targets
  • Lead through outstanding personal sales performance
  • Monitor key performance indicators and identify growth opportunities
  • Maximise client relationships, repeat business and appointment-led selling

Deliver Exceptional Client Experiences

  • Build meaningful relationships with clients and VIP customers
  • Ensure every client receives expert advice and outstanding service
  • Create memorable moments that generate loyalty and recommendation
  • Champion the ROX clienteling culture across the team

What We're Looking For

We're looking for a confident leader who combines strong commercial instincts with a genuine passion for people.

You may already be a Store Manager or be an exceptional Assistant Manager ready to take the next step in your career.

You'll bring:

  • A proven track record of achieving and exceeding sales targets
  • Previous experience leading, coaching or developing a retail team
  • Strong commercial awareness and organisational skills
  • The confidence to make decisions and take ownership
  • Exceptional communication and relationship-building abilities
  • A positive, energetic and professional approach

Experience within luxury retail, jewellery or watches would be advantageous, but we also welcome applications from candidates with strong sales leadership experience in premium fashion, beauty, hospitality, automotive or other customer-focused sectors.

Most importantly, you'll be passionate about delivering exceptional experiences and helping your team perform at their very best.

What We Offer

  • Competitive salary
  • Personal sales commission
  • Strong commercial awareness and organisational skills
  • Store performance bonus
  • Generous staff discount
  • Company pension scheme
  • Ongoing training and development
  • Career progression opportunities within a growing luxury business
  • Access to world-leading luxury watch and jewellery brands
  • A supportive and ambitious team culture

Your Working Pattern

This role is based on a five-day working week across seven days and includes most Saturdays.

Typical trading hours are:

  • Monday to Saturday: 9.15am to 5.15pm
  • Sunday: 10.15am to 5.15pm

Hours may vary to support client events, peak trading periods and business requirements.

Join ROX

If you're passionate about luxury retail, thrive on building relationships and want the opportunity to lead, inspire and make a genuine impact, we'd love to hear from you.

Apply today and tell us about a sales achievement, leadership success or team accomplishment you're particularly proud of.

ROX. Diamonds & Thrills.

To Apply
To apply, please send your CV and a recent photograph to [email protected], quoting the position and ROX boutique you would like to join. Photographs are requested for identification and security purposes only and are not considered as part of our recruitment decision-making process.


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<!-- Glasgow Manager -->