Stock permitting, all orders are usually dispatched within 2 working days. We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery. You will need to sign for your order when we deliver it. If you are not available when we deliver it, we will leave a calling card with instructions to collect your order from a local depot or re-schedule delivery at another time. All orders are sent out in plain packing with no mention of ROX on the outside.
If the item you ordered is a surprise present, the wording on the packaging will not give any indication to the item enclosed. Deliveries are made to the delivery address that is supplied when the order is placed. Please note that we can only ship orders valued over £100 to the cardholder's billing address.
Orders under £250
Royal Mail 24 Signed For
1-2 working days
Orders over £250
Royal Mail Special Delivery
Guaranteed next day delivery before 1pm
REST OF THE WORLD
3-5 working days
Royal Mail International Signed For
3-5 working days
UK delivery is free of charge. Orders under £250 are shipped via Royal Mail 24 Signed For delivery up to 48 hours after dispatch. Free Express Delivery is provided on orders over £250 shipped via Royal Mail Special Delivery guaranteed for delivery before 1pm on the next working day after dispatch.
CLICK & COLLECT
If you prefer to collect your order from one of our ROX stores, then please choose this option when you checkout. Your order can be dispatched to ROX Argyll Arcade, ROX Braehead, ROX Aberdeen, ROX Edinburgh, ROX Leeds and ROX Newcastle for collection. You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address. We will let you know when the order is ready to collect via email. Our Click & Collect service normally takes around 3 working days to arrive in-store.
European delivery is free of charge. European orders are shipped via Royal Mail International Signed For. Please note that we only accept Paypal as a method of payment for European orders and we can only ship to Verified Payl Pal account holders. We currently ship to the following European countries - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden, Switzerland.
International shipping is charged at £30.00. International orders are shipped via FedEx. All duties for international orders must be paid for by the customer. Please note that we only accept Paypal as a method of payment for international orders and we can only ship to Verified Payl Pal account holders. For countries outside of the European Union VAT, at the prevailing rate, will be deducted when the order is shipped. We currently ship to Australia, Canada, Japan, Hong Kong and USA.