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EASY RETURNS & EXCHANGES


EXTENDED RETURNS FOR CHRISTMAS GIFTS UNTIL 10th JANUARY 2024.

We're committed to selling high-quality jewellery and watches that we think you'll love but we also know that there may be a time when you need to exchange or return something you don’t want.


You can return your unwanted items to any of our boutiques or you can post it to us.


Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.


We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).


You must request a Returns Merchandise Authorisation (RMA) before you can send your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.

REQUEST RMA

 

 

 

COMPLIMENTARY RING SIZING

Don’t panic if your ring choice too large or too small! Your first sizing is complimentary to ensure the perfect fit.

If we can’t size your ring, we’ll exchange it for the same ring in the correct size or specially make a ring for you in the correct size. If we need to specially make a ring for you, this could take a few weeks.

You can take the ring to your nearest ROX boutique where we’ll check your partner’s finger size and re-size it at our workshop. A simple ring sizing (i.e. up and down a couple of sizes) normally takes just a few days but we do offer a same day service in Glasgow if you are in a hurry. More complex sizings, can take longer and we will advise at the time of your visit.

Alternatively, we can collect your ring via secure courier, re-size it at our workshop and then ship it back to you. You can check the size your finger using the complimentary finger sizer sent with your order. You must request a Returns Merchandise Authorisation (RMA) so we can organise collection on a day to suit you.

REQUEST RMA

 

 

 

RETURNS POLICY


ONLINE PURCHASES

Under the Consumer Contracts Regulations 2013, you may return goods ordered via www.rox.co.uk and obtain a full refund of the cost of the good/s you have ordered, provided you notify ROX your intention to do so within 14 days of the date of receipt by you (in the case of a multiple order, within 14 days of receiving the last item). You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 14 days of receiving the goods from you. Your order must be returned to us in its original condition, unworn, with the original packaging and security tag in-tact.


INSTORE PURCHASES

You may return goods purchased in any of our boutiques for an exchange or credit note provided that your purchase is returned to us within 14-days in its original condition, unworn, with the original packaging and sales receipt.


FAULTY GOODS

Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replacement.

After 30-days, we will repair the goods free of charge or, if we decide, replace them provided that you report the fault within six months of purchase. If the repair or replacement within the first six months is unsuccessful, then we will provide you with a full refund instead. After six months, your statutory rights as a consumer continue to apply.

 

 

 

HOW DO I RETURN AN ITEM?

You can return your unwanted items to any of our boutiques or you can post to us. If you want to exchange an item at a boutique, please check availability for the item online before visiting to avoid any disappointment. We aim to process your return within 48 hours.



THREE EASY STEPS

 REQUEST RMA - Image

Step 1

Request a Returns Merchandise Authorisation (RMA). We will review your request and once approved, you'll receive an email containing your RMA, packing slip and shipping label.

REQUEST RMA
 PRINT PACKING  - Image

Step 2

Print off the packing slip and the address label. Carefully pack your item(s) in the original packaging.  Place the packing slip in the box so we can process your return quickly.  Attach the shipping label to your parcel. 

PRINT PACKING
 CONFIRM SHIPPING  - Image

Step 3

Ship your parcel to us via a secure courier. When you have shipped it, please confirm the shipping reference. Alternatively, drop off your parcel at your nearest ROX showroom.

CONFIRM SHIPPING

 

 

 

 

RECEIVED THE WRONG ITEM?

If we have sent the wrong item to you in error or if your item is faulty, please let us know straight away. We collect the incorrect order on a day that is convenient for you and dispatch the correct item to you by return. Our agents are available from 9am – 9pm on Monday – Friday and on 9am – 5pm on Saturday and Sunday.

NOTIFY US

 

 

 

 

HAVING ISSUES?

If you are having problems using the returns authorisation system or need some advice, please contact customer services.

CONTACT US