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OUR PRICE PROMISE

We keep a close eye on our competitors to ensure that we always offer superior quality at fair prices. In the unlikely event that you find a better price for the same item, we''ll match the price or refund the difference for up to 7 days after you have bought from us.

Simply let us know the competitor and product details. If we can verify the price - and the competitor has the stock available to buy - we'll match the price or refund the difference as appropriate.

Email us a price match

 

Discuss a price match before you buy

In the unlikely event that you find a better price for the same item, we'll match the price.

Shopping Online?

Chat now to one of our experts. Our agents are available between 9am – 9pm Monday to Friday and 9am – 5pm on Saturday and Sunday.

Chat Now

Shopping In-store?

Simply pop into your nearest boutique. Our stores are open between 9am – 5pm Monday to Friday, 9am – 5pm on Saturday and Midday – 5pm on Sunday.

Book Appointment

 

Already purchased? You can still price match

We’ll even price match 7 days after your purchase! If you see the same item cheaper elsewhere, within 7 days of buying from us we’ll refund you the difference.

Speak to an Expert

Chat now to one of our experts. Please have your order number handy. Our agents are available between 9am – 9pm Monday to Friday and 9am – 5pm on Saturday and Sunday.

Chat Now

Visit a Store?

Simply pop into your nearest boutique. Please bring your receipt with you. Our stores are open between 9am – 5pm Monday to Friday, 9am – 5pm on Saturday and Midday – 5pm on Sunday.

Book Appointment

 

Price Promise Terms and Conditions

  • We'll match the prices of in-stock products offered on identical terms and where we can check the price, stock position, technical specification and where relevant your eligibility to purchase from the competitor.
  • We'll match against any other UK retailer shop or website price.
  • Our competitor's product must be the same as ours.
  • Both ROX and the competitor must have the product in stock and ready for delivery.
  • Where a product is not available online and is in store only, you will need to send a photo proving there is stock available with the date/time and the price.
  • We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity or where it would be uneconomical for us to do so.
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