Yes, ROX is an authorised dealer for Chopard watches and jewellery. Choosing an authorised dealer means choosing complete peace of mind. At ROX, every timepiece comes directly from the brand, guaranteeing absolute authenticity and the full manufacturer’s warranty — the kind of reassurance the grey market simply can’t offer. Our teams are trained by Chopard, so you get expert guidance, genuine insight and an experience worthy of the watch you’re investing in. From exclusive releases to trusted after sales care, buying through an authorised dealer ensures your watch is protected, celebrated and supported for a lifetime.

Yes, we can adjust the watch bracelet or strap to ensure a perfect fit for your wrist. Metal bracelets can have links added or removed, while leather, rubber and fabric straps can be sized through their buckle settings. For the most precise and secure adjustment, we recommend booking an appointment at your local ROX boutique where our experts can size your watch safely and correctly. If you’ve purchased a Chopard watch online, we can adjust the bracelet before we dispatch your order. Simply download our Wrist Sizing Guide to find your wrist size and let us know your preferred size when you complete your order. Our experts will happily guide you through your adjustment options.

Every Chopard watch come with a 2-year International Warranty. The warranty for all watches purchased from July 2020 can be extended to 5-years if you register your timepiece at Chopard.com. Click here to register your Chopard watch. The warranty covers any manufacturing defects that are acknowledged as such by Maison Chopard. The warranty does not cover normal wear and tear, nor damage caused by improper use or handling or any other damage excluded in the International Warranty Certificate.

Chopard recommends having their watches serviced every 3 to 5 years to ensure optimal performance, accuracy and to maintain their longevity. Regular maintenance is essential for both quartz and mechanical movements, with specialized care required for models with features like free-floating diamonds (e.g., Happy Sport)

Yes, we offer flexible interest free finance options to help you enjoy your chosen timepiece today while spreading the cost over manageable monthly payments. You’ll see available finance plans directly on the product page. Simply select your preferred plan at checkout and website will guide you through a quick and secure finance application. If you don’t see finance options on a watch that should qualify, our experts will be happy to assist. Finance is subject to terms, conditions and affordability criteria.

Yes, if you pay using interest free finance, you can settle your finance agreement early, at any time, to pay off the balance without any penalty.

Our jewellery and watches are always handled with exceptional care. ROX uses a secure and fully insured delivery service designed specifically for luxury items, ensuring your watch is fully protected from dispatch until it reaches your hands. During transit, it is covered under our specialist insurance arrangements and every package is tracked, discreetly packed and requires a signature or PIN on arrival. If a return or repair is needed, we can advise on the correct insured method to send it back safely.

Yes, trading in your watch for a Chopard watch with ROX is a simple, seamless way to move up to your next timepiece. Our team will assess your watch based on its brand, condition, age, and original box and papers, then offer a fair valuation you can put straight towards something new. Whether you’re upgrading, changing styles, or simply ready for a fresh thrill, part exchanging your watch at ROX makes the journey effortless. Just share a few details online, and our experts will guide you through every step with the service and care you’d expect from Diamonds & Thrills. If your chosen watch exceeds your trade in value, you simply pay the difference. Click here to find out more.

Yes, Chopard watches and jewellery are available to view and try on at our Glasgow showroom. You can check availability for the item you would like to see by clicking Check Availability on the product details page. You can book an appointment to try on Bulgari watches by clicking here.

ROX offers free, secure delivery and free Click & Collect from any ROX showroom, simply select your preferred option at checkout. Orders are shipped via DPD guaranteed for delivery on the next day after dispatch . All orders are sent out in plain outer packing with no mention of ROX on the outside. Every gift inside is presented in a ROX branded packer with a luxury ROX bag or gift wrap. If the item you ordered is a surprise present, the wording on the packaging will not give any indication to contents. Our courier delivers 7-days a week. You will receive a notification via email when you order has been dispatched. The next morning, you will receive a message from the courier confirming your delivery slot and a secure PIN number. You can re-schedule delivery to another time to suit you. Unfortunately for security reasons, we do not allow deliveries to be left in a safe place or with a neighbour.

You’re welcome to return any unwanted items purchased via www.rox.co.uk for an exchange or full refund. Simply let us know within 14 days of receiving your order. Items purchased in any ROX boutique may be returned for an exchange or credit note within 14 days, provided they are unworn, in their original condition, and accompanied by the original packaging and sales receipt.