Yes, ROX is an authorised dealer for TAG Heuer watches. Choosing an authorised dealer means choosing complete peace of mind. At ROX, every timepiece comes directly from the brand, guaranteeing absolute authenticity and the full manufacturer’s warranty — the kind of reassurance the grey market simply can’t offer. Our teams are trained by TAG Heuer, so you get expert guidance, genuine insight and an experience worthy of the watch you’re investing in. From exclusive releases to trusted after sales care, buying through an authorised dealer ensures your watch is protected, celebrated and supported for a lifetime.

Yes, we can adjust the TAG Heuer watch bracelet or strap to ensure a perfect fit for your wrist. Metal bracelets can have links added or removed, while leather, rubber and fabric straps can be sized through their buckle settings. For the most precise and secure adjustment, we recommend booking an appointment at your local ROX boutique where our experts can size your watch safely and correctly. If you’ve purchased a TAG Heuer watch online, we can adjust the bracelet before we dispatch your order. Simply download our Wrist Sizing Guideto find your wrist size and let us know your preferred size when you complete your order. Our experts will happily guide you through your adjustment options.  

TAG Heuer watches come with a 2-year Limited International Warranty. The warranty for all watches purchased from June 17th, 2025 except the TAG Heuer Connected watches can be extended to 5-years if you register your timepiece at tagheuer.com. Click here to find out more. As part of its Limited International Warranty, TAG Heuer will repair, free of charge, any malfunction of your watch resulting from a manufacturing defect.

TAG Heuer recommend a full service every five to six years, or sooner if you notice anything unusual in its timekeeping. If you wear your watch in water, a water resistance check every two years is essential — sealing gaskets naturally age and can deteriorate over time. During a complete service, the watch is fully dismantled, expertly cleaned and fitted with fresh gaskets to ensure moisture stays out and your movement remains perfectly protected. All quartz watches operate on batteries with a lifespan of several years. If your quartz watch has stopped, replace the battery as soon as possible. A defective battery may cause major damage to watch mechanism, unless immediately replaced.

Yes, we offer flexible interest free finance options to help you enjoy your chosen timepiece today while spreading the cost over manageable monthly payments. You’ll see available finance plans directly on the product page. Simply select your preferred plan at checkout and website will guide you through a quick and secure finance application. If you don’t see finance options on a watch that you think should qualify, our experts will be happy to assist. Finance is subject to terms, conditions and affordability criteria.

Yes, if you pay using interest free finance, you can settle your finance agreement early, at any time, to pay off the balance without any penalty.

Our jewellery and watches are always handled with exceptional care. ROX uses a secure and fully insured delivery service designed specifically for luxury items, ensuring your watch is fully protected from dispatch until it reaches your hands. During transit, it is covered under our specialist insurance arrangements and every package is tracked, discreetly packed and requires a signature or PIN on arrival. If a return or repair is needed, we can advise on the correct insured method to send it back safely.

Yes, trading in your current watch for a TAG Heuer watch with ROX is a simple, seamless way to move up to your next timepiece. Our team will assess your watch based on its brand, condition, age, and original box and papers, then offer a fair valuation you can put straight towards something new. Whether you’re upgrading, changing styles, or simply ready for a fresh thrill, part exchanging your watch at ROX makes the journey effortless. Just share a few details online, and our experts will guide you through every step with the service and care you’d expect from Diamonds & Thrills. If your chosen watch exceeds your trade in value, you simply pay the difference. Click here to find out more.

Yes, TAG Heuer watches and jewellery are available to view and try on at our Newcastle showroom. You can check availability for the item you would like to see by clicking Check Availability on the product details page. You can book an appointment to try on Bulgari watches by clicking here.

You’re welcome to return any unwanted items purchased via www.rox.co.uk for an exchange or full refund. Simply let us know within 14 days of receiving your order. Items purchased in any ROX boutique may be returned for an exchange or credit note within 14 days, provided they are unworn, in their original condition, and accompanied by the original packaging and sales receipt.