Yes, ROX is an authorised dealer for GUCCI watches and jewellery. Choosing an authorised dealer means choosing complete peace of mind. At ROX, every timepiece comes directly from the brand, guaranteeing absolute authenticity and the full manufacturer’s warranty — the kind of reassurance the grey market simply can’t offer. Our teams are trained by GUCCI, so you get expert guidance, genuine insight and an experience worthy of the watch you’re investing in. From exclusive releases to trusted after sales care, buying through an authorised dealer ensures your watch is protected, celebrated and supported for a lifetime.

Yes, we can adjust the GUCCI watch bracelet or strap to ensure a perfect fit for your wrist. Metal bracelets can have links added or removed, while leather, rubber and fabric straps can be sized through their buckle settings. For the most precise and secure adjustment, we recommend booking an appointment at your local ROX boutique where our experts can size your watch safely and correctly. If you’ve purchased a GUCCI watch online, we can adjust the bracelet before we dispatch your order. Simply download our Wrist Sizing Guideto find your wrist size and let us know your preferred size when you complete your order. Our experts will happily guide you through your adjustment options.

GUCCI watches come with a 2-year International Warranty. The warranty is only valid if the warranty certificate has been duly completed by the dealer upon purchase. The warranty certificate must include the name or model number, the serial number, the place and date of purchase. The warranty covers any fault arising from defective parts or a manufacturing defect.

GUCCI watches require quartz battery service every 18-24 months and full servicing every 3–5 years to maintain movement, lubrication and water resistance.

Yes, we offer flexible interest free finance options to help you enjoy your chosen timepiece today while spreading the cost over manageable monthly payments. You’ll see available finance plans directly on the product page. Simply select your preferred plan at checkout and website will guide you through a quick and secure finance application. If you don’t see finance options on a watch that should qualify, our experts will be happy to assist. Finance is subject to terms, conditions and affordability criteria.

Yes, if you pay using interest free finance, you can settle your finance agreement early, at any time, to pay off the balance without any penalty.

Our jewellery and watches are always handled with exceptional care. ROX uses a secure and fully insured delivery service designed specifically for luxury items, ensuring your watch is fully protected from dispatch until it reaches your hands. During transit, it is covered under our specialist insurance arrangements and every package is tracked, discreetly packed and requires a signature or PIN on arrival. If a return or repair is needed, we can advise on the correct insured method to send it back safely.

Yes, trading in your current watch for a GUCCI watch with ROX is a simple, seamless way to move up to your next timepiece. Our team will assess your watch based on its brand, condition, age, and original box and papers, then offer a fair valuation you can put straight towards something new. Whether you’re upgrading, changing styles, or simply ready for a fresh thrill, part exchanging your watch at ROX makes the journey effortless. Just share a few details online, and our experts will guide you through every step with the service and care you’d expect from Diamonds & Thrills. If your chosen watch exceeds your trade in value, you simply pay the difference. Click here to find out more.