Jewellers throughout the ages have selected gold and platinum as their precious metals of choice because of their softness, natural beauty, resistance to tarnish and ease of workmanship.
Pure Gold
24-carat gold is this metal in its purest form. It is seldom used in making diamond jewellery as it lacks the high polished look and durability that we expect from our diamond jewellery. Various alloys are added to the pure gold to create different beautiful shades. The carat system used by jewellers refers to the quantity of pure gold in the mixture. For example, 18-carat gold is18 parts pure gold to 6 parts alloy and 9-carat gold is 9 parts pure gold to 15 parts alloy.
This is gold in its natural shade. It is by far the most common type of gold used in diamond jewellery. Yellow gold used for diamond jewellery is usually alloyed with copper and silver to strengthen it. How yellow a piece is will depend on its gold content. Generally, 18-carat gold has a deeper yellow than 9-carat gold, and so on.
White gold has become very fashionable in recent years, as many consumers have opted for the cool, contemporary white look over the classic yellow look. White gold has the same properties as yellow gold, but is mixed with different alloys to give it its white colour. Usually, white gold is plated with an even whiter metal, called rhodium (a rare member of the platinum family) to enhance its appearance.
Platinum is generally 95% pure (18 carat gold is 75% pure), platinum diamond jewellery does not fade or tarnish. Platinum’s purity makes it hypoallergenic and ideal for those with sensitive skin. Platinum is rare, the coveted treasure of discerning individuals. There is very little platinum on this earth and it is found in very few places around the world. This exquisite metal is 35 times rarer than gold. Platinum’s rarity makes it exclusive and distinctive - a celebration of your individuality.
Silver is a soft precious metal and should be treated with care. Your silver jewellery should be cleaned regularly. It is mandatory for Silver items to be hallmarked above 7.78 grams.
Hallmarking
The history of hallmarking in the UK dates back over 700 years to a Statute instituted by Edward 1. Its purpose then was the same as it is today – to protect the public against fraud and the trader from unfair competition. It is, in fact, the earliest form of consumer protection.
Hallmarking is necessary because when jewellery and silverware are manufactured, precious metals are not used in their pure form, as they are too soft.
Gold, Silver, and Platinum are always alloyed with copper or other metals to create an alloy that is more suitable to the requirements of the jeweller. Such an alloy needs to be strong, workable, yet still attractive.The precious metal must be mixed with other elements to give it the necessary properties such as flexibility to produce a desirable and durable article.
Even the most experienced jeweller or chemist cannot tell how much precious metal there is in an alloy, just by looking at it, nor whether a thick plating of gold is covering a base metal interior. Due to the high price of precious metals, this offers a huge opportunity for fraud and there has therefore always been a need to protect the public, and honest suppliers, from those who are tempted to cheat them.
Therefore all items being sold as gold, silver or platinum in the UK must be hallmarked to confirm that they meet the legal standard. This cannot be done by the manufacturer or importer; goods must be submitted to one of the four UK Assay Offices, or an Assay Office belonging to the International Convention.
The UK Hallmarking system has offered valuable protection for over 700 years. Compulsory Hallmarking protects all parties; the public who receive a guarantee of quality, the manufacturer who is given quality control and protection from dishonest competitors at a very low cost, and the retailer who avoids the near impossible task of checking standards on all his goods.
You can see the Assay Assured dealers notice here.
Book an Appointment
Step inside the world of ROX at our showrooms. You don't need to book an appointment to visit our boutiques, we welcome walk-in visits. However, we recommend booking an appointment for a personalised consultation tailored to your needs.
We're here to help!
Our Customer Experience team is available Monday to Friday, 9:00am to 5:30pm. Whether you're searching for the perfect piece, need assistance with an order, or would simply like expert advice, our team will be delighted to help.
For a more personal experience, you can also book an appointment online and visit one of our luxurious showrooms, where our experts will be delighted to welcome you.
Find a Showroom
Step inside the world of ROX at our showrooms in in Glasgow, Edinburgh, Newcastle, Leeds,Liverpool and London, our friendly diamond and watch experts provide a trademark 'Diamonds & Thrills' experience that is truly remarkable.
Book an Appointment
We will roll out the red carpet for your visit and if for any reason you can't make it, you can reschedule it or cancel at anytime.
Delivery
Stock permitting, orders are usually dispatched on the same day.
All orders are sent out in plain outer packing with no mention of ROX on the outside. Every gift inside is presented in a ROX branded box with a luxury ROX bag or gift wrap. If the item you ordered is a surprise present, the wording on the packaging will not give any indication to contents.
Our courier delivers 7-days a week. You will receive a notification via email when you order has been dispatched. The next morning, you will receive a message from the courier confirming your delivery slot. You can re-schedule delivery to another time to suit you. Unfortunately for security reasons, we do not allow deliveries to be left in a safe place or with a neighbour.
You will need to sign for your order when we deliver it. If you are not available when we deliver it, our courier will leave a calling card with instructions to collect your order from a local depot or re-schedule delivery at another time.
FREE UK DELIVERY UK delivery is free, shipped via DPD guaranteed for delivery on the next day after dispatch (including Saturdays and Sundays). Dispatch and Delivery times may be affected by ongoing Covid-19 circumstances. There might be some delay with next day delivery but can’t guarantee next day delivery in all locations at all times.
CLICK & COLLECT If you prefer to collect your order from one of our ROX showrooms, then please choose this option when you checkout. Your order can be dispatched to ROX Glasgow, ROX Edinburgh, ROX Leeds, ROX Liverpool and ROX Newcastle for collection.
You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address.If the item you want to order is in the shop, then we can fulfill your order immediately. If the item you want to order is in another shop, then please allow 2-3 working days for your order to arrive in-store. We will let you know when the order is ready to collect via email.
EUROPEAN DELIVERY European delivery is free of charge. European orders are shipped via Royal Mail International Signed For. We currently ship to the following European countries - Austria, Belgium, Cyprus, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer.
INTERNATIONAL SHIPPING International shipping is charged at £80. International orders are shipped via FedEx. For countries outside of the UK, VAT, at the prevailing rate, will be deducted when the order is shipped. Duties and VAT in the country must be paid for by the customer.
Easy Returns & Exchanges
You can return your unwanted items to any of our boutiques or you can post it to us.
Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.
We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).
You must request a Returns Merchandise Authorisation (RMA) before you can send your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.
Complimentary Ring Sizing
Don’t panic if your ring choice is too large or too small! Your first sizing is complimentary to ensure the perfect fit.
If we can't size the ring, we'll exchange it for the correct size up to 90 days after purchase.
You can take the ring to your nearest ROX boutique where we’ll check your partner’s finger size and re-size it at our workshop. A simple ring sizing (i.e. up and down a couple of sizes) normally takes just a few days, but we do offer a same-day service in Glasgow if you are in a hurry. More complex sizings, can take longer and we will advise at the time of your visit.
Alternatively, we can collect your ring via secure courier, re-size it at our workshop and then ship it back to you. You can check the size of your finger using the complimentary finger sizer sent with your order. You must request a Returns Merchandise Authorisation (RMA) so we can organise collection on a day to suit you.
Price Promise
We keep a close eye on our competitors to ensure that we always offer superior quality at fair prices. In the unlikely event that you find a better price for the same item, we''ll match the price or refund the difference for up to 7 days after you have bought from us.
Simply let us know the competitor and product details. If we can verify the price - and the competitor has the stock available to buy - we'll match the price or refund the difference as appropriate.
Shopping Online?
Chat now to one of our experts. Our agents are available between 9am – 9pm Monday to Friday and 9am – 5pm on Saturday and Sunday.
Shopping In-store?
Simply pop into your nearest boutique. Our stores are open between 9am – 5pm Monday to Friday, 9am – 5pm on Saturday and Midday – 5pm on Sunday.
Price Promise Terms and Conditions
We'll match the prices of in-stock products offered on identical terms and where we can check the price, stock position, technical specification and where relevant your eligibility to purchase from the competitor.
We'll match against any other UK retailer shop or website price.
Our competitor's product must be the same as ours.
Both ROX and the competitor must have the product in stock and ready for delivery.
Where a product is not available online and is in store only, you will need to send a photo proving there is stock available with the date/time and the price.
We reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity or where it would be uneconomical for us to do so.
You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address. If the item you want to order is in the shop, then we can fulfill your order immediately. If the item you want to order is in another shop, then please allow 2-3 working days for your order to arrive in-store. We will let you know when the order is ready to collect via email.