Our showrooms in Newcastle, Liverpool and Leeds are now open. Our opening hours are 10am - 5pm, Monday - Saturday and Midday - 5pm on Sunday. Our flagships in Glasgow and Edinburgh are open for Click & Collect only. You must book an appointment for Click & Collect so we can have your order ready. Glasgow and Edinburgh re-opens on 26th April. You can book an appointment now to visit our store when we re-open. COVID-19
The safety and wellbeing of our staff, customers and partners is our upmost priority. Our trademark “Diamonds & Thrills' experience is the foundation of our brand DNA. After lockdown, we aim to deliver the same standards of our award-winning, superior customer service in a safe and welcoming environment. All staff have been fully trained in new procedures and our shops are certified COVID safe. Here is what you can expect when you shop with us when we re-open:
Clear signage outside our stores explaining the social distancing measures. We ask that you keep yourself a clear 2 metres away from others in line social distancing. A member of our staff will meet and greet you upon arrival. We will be restricting the number of people allowed in our shops at any one time to ensure social distancing. Each store will have its own one way system in place to manage flow around the store. Staff will ensure aisles and walkways are clear to ensure social distancing.
Social Distancing
Meet & Greet
One Way
We will have hand sanitiser and wipes available for staff and customer use. Please use hand sanitiser when entering the store and before handling products. Frequently touched areas will be regularly disinfected, including all surfaces. Stock will be sanitised after it has been handled using UV cleaning machines. We will provide staff with hand sanitiser and PPE and we will have PPE available for you if you request it.
Hand Sanitiser
Enhanced Cleaning
PPE
= You can contact us via Live Chat, email us on help@rox.co.uk, WhatsApp on +447741 854 821 or We_Chat at Contact_ROX We look forward to welcoming you back to ROX soon.