USA
Our boutiques are temporarily closed. Our stores in England are open for Click & Collect. Click & Collect is not available in Scotland. You must book an appointment for Click & Collect so we can have your order ready. Please do not visit our stores in England for Click & Collect without an appointment.COVID-19
The safety and wellbeing of our staff, customers and partners is our upmost priority. Our trademark “Diamonds & Thrills' experience is in the foundation of our brand DNA and we are confident that our colleagues will continue to deliver the same standards of our award winning customer service in a safe and welcoming environment. All staff have been fully trained in new procedures and our shops are certified COVID safe. Here is what you can expect when you shop with us:
Clear signage outside our stores explaining the social distancing measures. We ask that you keep yourself a clear 2 metres away from others in line social distancing. A member of our staff will meet and greet you upon arrival. We will be restricting the number of people allowed in our shops at any one time to ensure social distancing. Each store will have its own one way system in place to manage flow around the store. Staff will ensure aisles and walkways are clear to ensure social distancing.
Social Distancing
Meet & Greet
One Way
We will have hand sanitiser and wipes available for staff and customer use. Please use hand sanitiser when entering the store and before handling products. Frequently touched areas will be regularly disinfected, including all surfaces. Stock will be sanitised after it has been handled using UV cleaning machines. We will provide staff with hand sanitiser and PPE and we will have PPE available for you if you request it.
Hand Sanitiser
Enhanced Cleaning
PPE
Can't make it in store? Book a Video Appointment and we'll present to you at home. Our staff are trained to use Zoom, Skype and Microsoft Teams. Let us know your preference and we will schedule a call with you.
= You can contact us via Live Chat, email us on help@rox.co.uk, WhatsApp on +447741 854 821 or We_Chat at Contact_ROX We look forward to welcoming you back to ROX soon.