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Covid-19
All our boutiques are now open. We look forward to welcoming you back to ROX soon. Our new opening hours are 10am to 5pm Monday - Saturday and Midday - 5pm on Sunday.
The safety and wellbeing of our staff, customers and partners is our upmost priority. Our trademark “Diamonds & Thrills" experience is in the foundation of our brand DNA and we are confident that our colleagues will continue to deliver the same standards of our award winning customer service in a safe and welcoming environment. All staff have been fully trained before opening.
Here is what you can expect when you shop with us after lockdown:
SOCIAL DISTANCING
Clear signage outside our stores explaining the social distancing measures. We ask that you keep yourself a clear 2 metres away from others in line social distancing.
MEET & GREET
A member of our staff will meet and greet you upon arrival. We will be restricting the number of people allowed in our shops at any one time to ensure social distancing.
ONE WAY
Each store will have its own one way system in place to manage flow around the store. Staff will ensure aisles and walkways are clear to ensure social distancing.
HAND SANITISER
We will have hand sanitiser and wipes available for staff and customer use. Please use hand sanitiser when entering the store and before handling products.
ENHANCED CLEANING
Frequently touched areas will be regularly disinfected, including all surfaces. Stock will be sanitised after it has been handled using UV cleaning machines.
PPE
We will provide staff with hand sanitiser and PPE and we will have PPE available for you if you request it.
Our stores are open from 10am to 5pm Monday - Saturday and Midday - 5pm on Sunday. Whilst you don’t need to book an appointment to visit our boutiques, you can book and check availability online. If you are coming into store to collect a repair or an order we would recommend you make an appointment first to ensure that we have your product ready for collection.
We are now offering one-to-one private Video Call appointments to showcase product to you.
You can contact us via Live Chat, email us on help@rox.co.uk, WhatsApp on +447741 854 821 or We_Chat at Contact_ROX
We look forward to welcoming you back to ROX soon.
