ROX Luxe Burning Embers Scented Candle

DELIVERY

Stock permitting, all orders are usually dispatched within 2 working days.

We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery. You will need to sign for your order when we deliver it. If you are not available when we deliver it, we will email you to re-schedule delivery at another time. All orders are sent out in plain packing with no mention of ROX on the outside.

If the item you ordered is a surprise present, the wording on the packaging will not give any indication to the item enclosed. Deliveries are made to the delivery address that is supplied when the order is placed. To combat fraud, we cannot change the delivery destination after the order is placed.

FREE DELIVERY

UK delivery is free of charge.  All UK orders are shipped via DPD guaranteed for delivery on the next working day after dispatch.  Free Express Delivery is provided for orders over £250 to arrive before 1pm. 

CLICK & COLLECT

If you prefer to collect your order from one of our ROX stores, then please choose this option when you checkout. Your order can be dispatched to our stores in Glasgow, London, Edinburgh, Leeds, Liverpool and Newcastle for collection. You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address. We will let you know when the order is ready to collect via email. Our Click & Collect service normally takes around 2-3 working days to arrive if the items in not already in the shop.

EUROPEAN DELIVERY

European delivery is free of charge. European orders are shipped via Royal Mail International Signed For.  VAT, at the prevailing rate, will be deducted when the order is shipped.  All duties and taxes for European orders must be paid for by the customer. 

INTERNATIONAL SHIPPING

International orders are shipped via FedEx for a flat fee of £80.00. VAT, at the prevailing rate, will be deducted when the order is shipped.  All duties and taxes for international orders must be paid for by the customer.

COMPLIMENTARY RING SIZING

Don’t panic if your ring choice too large or too small! Your first sizing is complimentary to ensure the perfect fit.

If we can’t size your ring, we’ll exchange it for the same ring in the correct size or specially make a ring for you in the correct size. If we need to specially make a ring for you, this could take a few weeks.

You can take the ring to your nearest ROX boutique where we’ll check your partner’s finger size and re-size it at our workshop. A simple ring sizing (i.e. up and down a couple of sizes) normally takes just a few days but we do offer a same day service in Glasgow if you are in a hurry. More complex sizings, can take longer and we will advise at the time of your visit.

Alternatively, we can collect your ring via secure courier, re-size it at our workshop and then ship it back to you. You can check the size your finger using the complimentary finger sizer sent with your order. Please request a Returns Merchandise Authorisation (RMA) so we can organise collection on a day to suit you.

REQUEST RMA

RETURNS

You can return your unwanted items to any of our boutiques or you can post it to us.

Please ensure that your unwanted items arrive back to us within 14 days from the date you notified us of your intention to cancel your order with the Security tag still attached and in-tact. If you received a free gift with your purchase, you must return the free gift to be entitled to a refund.

We are sorry but we cannot offer exchange or refunds if your item has been specially made to order or personalised to your requirements (i.e. finger size altered, engraved, etc).

Please request a Returns Merchandise Authorisation (RMA) before you post your order back to us. We will send you returns instructions to post your return to us. Please note that you are responsible for returning the item(s) to us and you will need to pay for postage unless we have sent the wrong item to you or if your item is faulty or if your ring needs sized.

Click here to request an RMA: https://www.rox.co.uk/rma/guest/login

RETURNS POLICY

ONLINE PURCHASES

Under the Consumer Contracts Regulations 2013, you may return goods ordered via www.rox.co.uk and obtain a full refund of the cost of the good/s you have ordered, provided you notify ROX your intention to do so within 14 days of the date of receipt by you (in the case of a multiple order, within 14 days of receiving the last item). You will then have a further 14 days to return the goods from this notification date. We will aim to send you a full refund within 14 days of receiving the goods from you. Your order must be returned to us in its original condition, unworn, with the original packaging and security tag in-tact.

INSTORE PURCHASES

You may return goods purchased in any of our boutiques for an exchange or credit note provided that your purchase is returned to us within 14-days in its original condition, unworn, with the original packaging and sales receipt.

FAULTY GOODS

Under the Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replacement.

After 30-days, we will repair the goods free of charge or, if we decide, replace them provided that you report the fault within six months of purchase. If the repair or replacement within the first six months is unsuccessful, then we will provide you with a full refund instead. After six months, your statutory rights as a consumer continue to apply.